MyHeritage LTD Plimus accidental subscription order 07/28/2012-immediate cancellation-cancellation acknowledged-$119.40 charged to card 08/01/2012-support@heritage.com does not acknowledge repeated requests to refund money , Internet

Plimus is an global online reseller for many thousands of companies processing around one million secure online transactions each day for sellers and shoppers around the world. 

The complaint relates to orders we have traced as numbers 46182123 and 65916794. 

We have no record of the shopper referring this matter to Plimus at any time, however our records show that the order was directly refunded by the seller My Heritage Limited on August 9th 2012. 

If the shopper is still not completed satisfied with how this matter was handled then they can contact us directly and we shall endeavor to assist further. 

Sincerely, 

Derek, Plimus 

I'm sorry to hear you were unhappy with the service you received from us at MyHeritage.

First and most importantly - a full refund was made to your account for both charges on Aug 9, 2012. 

According to our records I show you originally wrote on July 29th asking about for more information about your purchase (not for a refund). Our support team answered within 72 hours. 

You canceled the automatic renewal on your subscription on July 28. It's clearly stated that your subscription was still valid until 2013 in the confirmation email you received:

We would like to bring to your attention that the automatic recurring payment for your family site '.. Web Site' has been stopped. This means your current PremiumPlus plan ends on July 28 2013 and at this time you will be given the option to extend the plan manually. 

The first time you requested a refund was on August 2. Within five business days of your request you had a full refund for all purchases made. This refund came after two different representatives tried to help you by email and telephone.

For general information and others who may read this post: You always have the option to cancel your purchase and get a refund. 

If you want to get a refund you should write support www.myheritage.com/help from the email address you used to make the purchase, explain the problem that makes you want to get a refund, include your order number, amount of purchase and purchase date. This will help us reference the purchase and speed up the process.

We do our best to resolve any problems you may have with service or help you gain a better understanding how MyHeritage works so you can actually use what you bought. If we aren't able to help you we'll issue a refund.