Report: #1115976

Complaint Review: MyHeritage USA, Inc - Lehi Utah

  • Submitted:
  • Updated:
  • Reported By: Larry — Centralia Washington
  • Author Not Confirmed What's this?
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  • MyHeritage USA, Inc 2975 Executive Parkway Lehi, Utah USA

MyHeritage USA, Inc Phony Free Trial Period Lehi Utah

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I signed up for a free trial period for geneology research.  After checking the data sources available with known results, I discovered their service was not finding the people I was researching.  I cancelled the service on day 3 of the 7-day trial period.  The company charged my credit card $74.99 after I cancelled, and sent me an email, following:

Thank you for contacting us here at support.

I have looked at your account and I can see that you have a subscription which will expire on Jan 5 2015.
Therefore I would suggest that you keep your account until it expires, so that you can still use all the special features.

Please let me know how you decide, in order for me to be able to assist you as soon as possible.

Wishing you a wonderful day!

Best regards,
MyHeritage team


I sent a second demand they cancel but have not yet received a reply.  The cancell link is simply an email to their support team, which prevents a user from self-cancelling the account.  There are other reports online similar to this.


This report was posted on Ripoff Report on 01/16/2014 08:13 AM and is a permanent record located here: https://www.ripoffreport.com/reports/myheritage-usa-inc/lehi-utah-84043/myheritage-usa-inc-phony-free-trial-period-lehi-utah-1115976. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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