Complaint Review: MyPlay Direct - Fifth Harmony Store - Internet
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- Author Not Confirmed
- MyPlay Direct - Fifth Harmony Store Internet USA
- Phone:
- Web: http://www.myplaydirect.com/fifth-h...
- Category: Clothing Stores
MyPlay Direct - Fifth Harmony Store Fifth Harmony Merch Store One month later and still no item, company will not give me an estimation date Internet
*UPDATE Employee: Apologies, and what's your order number?
*REBUTTAL Owner of company: Sorry! And please fwd your order number.
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I ordered my item from the Fifth Harmony Merc Store, which is handled through myplay Direct the first week of December. This was intended to be a Christmas gift for my daughter but never arrived in time.
When I contacted them 3 days before Christmas, they told me they could not give me an update on my order. I just contact them again, today, 3 days after Christmas and they still cannot tell me when my order will be filled. They could not even give me a rough estimate as to if it would be another week, two weeks, or month.
The funny thing is they had no problem chargining my credit card immediately.
This company is a rip off. I would cancel the order except you cannot find a shirt for this band anywhere else and it was my daughters #1 item on her Christmas list.
This report was posted on Ripoff Report on 12/27/2013 09:45 AM and is a permanent record located here: https://www.ripoffreport.com/reports/myplay-direct-fifth-harmony-store/internet/myplay-direct-fifth-harmony-store-fifth-harmony-merch-store-one-month-later-and-still-n-1110968. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 REBUTTAL Owner of company
Sorry! And please fwd your order number.
AUTHOR: MyPlay Direct Customer Service - ()
SUBMITTED: Monday, March 24, 2014
Hi,
This sounds terrible, we've very sorry. Shipping glitches can happen, but you should have been refunded immediately. Please send us your order number we'll make sure you'll get your money back immediately.
MyPlay Direct.
#1 UPDATE Employee
Apologies, and what's your order number?
AUTHOR: MyPlay Direct Customer Service - ()
SUBMITTED: Monday, March 24, 2014
Hi,
We're sorry you had such a poor experience ordering from us. We charge credit cards only once we ship an order, only PayPal payments are charged right away.
Either way, it's our policy to issue full refunds in any situation where our customers don’t' receive their shipments.
If you still have your order number or customer service ticket number could you please email it to us? We’ll investigate the issue and make sure your refund was issued or your order was shipped.
MyPlay Direct.
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