MyPoolYard.com Untrustworthy business Granada Hills, California

I ordered a gallon of Nelsonite 2000 pool paint and paid almost $20 for USPS shipping.  It arrived a week later in damaged condition.  The can was smashed in on all sides due to lack of packing material.  I emailed the company with pictures asking for a replacement. They did not respond.  I called three day later and was told that a replacement would be sent out but that it had to be confirmed by the owner the next day.  I did not hear from anyone so called again.  This time the owner answered denying that he knew anything about my order.  When reminded that I had sent an email with pictures four days earlier and called the day before he claimed that he was too busy to read emails this week.  Then he said in an iritated tone that he saw no leakage in the pictures so that the product was 100% fine and that I should use it.  I pointed out that the can was badly distorted and unstable and that attempting to open it was unsafe and would spill paint everywhere.  Again I asked that he replace the can with a normal one.  He told me to return the product and that he would issue a rufund only after he received it.  A third time I asked that he send a replacement.  He responded angrily that he was out of stock.  The MyPoolYard.com website indicates differently.  This man needs professiobnal help and does not operate a reliable or trustworthy business.