Naani.com TOOK MONEY, NEVER SENT PRODUCT, NO RESPONSE TO EMAILS Jacksonville Florida

I placed an order (Order #32781)on April 26, 2008
and NEVER RECEIVED my order. The order amount of $84.95 was charged to my account on April 28th, 2008. I was very much looking forward to my purchase and am VERY
dispappointed by the response (or lack thereof) by
customer service. I have contacted several email addresses regarding my order and the helpline numerous times and have received NOT A SINGLE RESPONSE! I did receive the USPS tracking number for delivery on May 31st:9101805213683034306955. However, there
tracking information is listed. The purchase should have not been charged to my account until it was shipped out.

I also tried contacting the phone number of naani's business twice only to reach a Sprint cell phone that is also never picked up. At this point, I want my money back so I may order from a legitamate hair care business. I have made a complaint with the Florida Department of Customer Services and am looking into suing for my money back.

Aisha
Mount Vernon, New York
U.S.A.