X  |  CLOSE
Report: #626844

Complaint Review: NAB - North American Bancard - Troy Michigan

  • Submitted:
  • Updated:
  • Reported By: Ron33312 — North Lauderdale Florida United States of America
  • NAB - North American Bancard 250 Stephenson Hwy. Troy, Michigan United States of America

NAB - North American Bancard Fraud, deceptive advertising,sales reps lie, company is a rip-off ! Troy, Michigan

*UPDATE Employee: Company Response

*Consumer Comment: AND......

*Author of original report: Sales trep. lies.

*UPDATE Employee: Company Response

*Consumer Comment: bait and switch?

Show customers why they should trust your business over your competitors...

Is this
Ripoff Report
About you?
Click here now..
This company is a rip-off and you should avoid using them to process your business credit cards. They have numerous complaints, and still they continue to do the same thing to the next victim.

This report was posted on Ripoff Report on 07/27/2010 01:25 PM and is a permanent record located here: https://www.ripoffreport.com/reports/nab-north-american-bancard/troy-michigan-48083/nab-north-american-bancard-fraud-deceptive-advertisingsales-reps-lie-company-is-a-ri-626844. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
Also a victim?
Repair Your Reputation!

Updates & Rebuttals

REBUTTALS & REPLIES:
1Author
4Consumer
0Employee/Owner

#5 UPDATE Employee

Company Response

AUTHOR: North American Bancard - (U.S.A.)

POSTED: Friday, February 25, 2011
Dear Merchant,

 

NAB works very diligently to
resolve all customer issues and complaints. 
Since our inception in 1992, we have worked with over 125,000 merchants
of all sizes and levels of complexity. 
We provide a high level of service and support to our customers, as is
evidenced by the low number of complaints we handle.  Occasionally we, like any other large
company, may make a mistake or mishandle an issue.  When these are brought to our attention we
resolve them to the best of our ability. 
Our 250+ employees work hard every day to make doing business with NAB a
pleasure for our merchants and stakeholders, all we ask is the opportunity to
recover well.

 

First and foremost, I would
like to apologize on behalf of NAB for any inconvenience that you may have
incurred.

 

In regards to the length of
the agreement, it would be contained within the Terms and Conditions along with
the rates and fees associated with all Merchant Accounts.  All of our merchants are sent a Welcome
Letter that includes a copy of the Terms and Conditions along with a link
to them via the internet.

 

Unfortunately enough
information was not provided for us to accurately determine your specific
Merchant Account nor your specific issue. If your account was incorrectly
debited, or you believe your fees have been inadequately advised, then we would
need specific information in order to properly address the concerns or correct
any errors.

 

Should you have any questions
regarding this response, please have your Merchant number ready and contact our
Customer Service at 248-283-6059, so that your specific situation may be
properly researched and addressed.

 

 

Sincerely,

Diana

Respond to this report!

#4 Consumer Comment

AND......

AUTHOR: Diana - (U.S.A.)

POSTED: Saturday, February 19, 2011
When you call in to contest the charges and want to cancel your, you find out that there is a several page "contract" that wasnt given to you. We had a few pages that were given to us but not the last few that was what made up the legal and binding sign here part of the contract and now you are locked into us for two, or maybe its 3 yrs. I went with this company because I SPECIFICALLY asked if I was locked into a term or contract and the sales rep, along with the sales manager said no. Gray area is, this contract says you can cancel at anytime BUT there is a fee, you basically just buy the whole contract out, to be able to get out of the pragram. I also wasnt informed of the yearly compliance fee that gets tacked on. ON TOP of that, that contract that they have that was "signed" by us, was forged. I never got a contract, was told there wasnt one, I could cancel without penalty. The only papers that were signed was the credit app to determine our eligibilty. Worst company ever, not fair to their agents or customers. They have made me very leary of any credit card company. When Im out of this one, Im going to the Sams Club program I think.
Respond to this report!

#3 Author of original report

Sales trep. lies.

AUTHOR: Ron33312 - (United States of America)

POSTED: Saturday, August 14, 2010
The bait and switch is:  The sales rep. gives you a special deal of a $5 monthly fee, and when you get billed, you are charged $25.
Respond to this report!

#2 UPDATE Employee

Company Response

AUTHOR: North American Bancard - (U.S.A.)

POSTED: Thursday, August 12, 2010






August 12, 2010



Dear Merchant,



NAB works very diligently to resolve all customer issues and complaints.  Since our inception in 1992, we have worked with over 125,000 merchants of all sizes and levels of complexity.  We provide a high level of service and support to our customers, as is evidenced by the low number of complaints we handle.  Occasionally we, like any other large company, may make a mistake or mishandle an issue.  When these are brought to our attention we resolve them to the best of our ability.  Our 250+ employees work hard every day to make doing business with NAB a pleasure for our merchants and stakeholders, all we ask is the opportunity to recover well.



First and foremost, I would like to apologize on behalf of NAB for any inconvenience that you may have incurred.



Unfortunately enough information was not provided for us to accurately determine your specific Merchant Account nor your specific issue. If your account was incorrectly debited, or you believe your fees have been inadequately advised, then we would need specific information in order to properly address the concerns or correct any errors.



Should you have any questions regarding this response, please have your Merchant number ready and contact me at 248-283-6059, so that your specific situation may be properly researched and addressed.



Sincerely,




Diana



Respond to this report!

#1 Consumer Comment

bait and switch?

AUTHOR: coast - (USA)

POSTED: Tuesday, July 27, 2010
What was the bait and switch?
Respond to this report!