Complaint Review: NAB - North American Bancard - Troy Michigan
- NAB - North American Bancard Troy, Michigan Troy, Michigan United States of America
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- Category: Credit Card Processing Companies
NAB - North American Bancard --Misleading Consumers, evasive money grubbing sales ethic. Troy, Michigan
*UPDATE Employee: Company Response
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I have been with NAB with few problems for almost 9 years. Wanting to give some business to my brother in law I wanted to change processing companies. This is when all of the trouble started...naturally NAB has no reason to be civil with someone who wants to terminate service with them. Not only were their actions uncivil but I feel they were criminal.
I asked for a copy of my contract, not having a fax they agreed to mail it to me. The contract mailed was not readable...the print was small and obscured. I asked for a legible copy and recieved the same version. I figured I would just ask the sales rep. over the phone regarding contractual questions...big mistake. Reps only care what is in your contract if you dispute one of their charges.
Claimed they did not receive my faxes confirming closing date...had to fax three times to finally get a hostle confimation. Made it clear that I did not want processing fees for March so I wanted to close the account at the end of Feb. Didn't mention that processing fees apply to end of the month Feb. transactions.
I have an email confirming that I was told I did not have to return my machine. I have proof that conversation occured. Just recieved a letter stating I'll be issued a $500.00 fee if my machine is not returned in 10 days of date of letter....three days from now. Letter was postmarked two days after date of letter. I was told that the contract I signed, which I cannot read, hold precidence over the verbal aggreement. I would have happily returned the machine because it's old and outdated. They informed me not to return it over the phone so they could charge me the $500 when it was not returned on time according to the contract.
They are worse than carnies. The contract plus intentionally deceptive customer service reps set you up to fail. I would be happy to be a part of a class action suit.
This report was posted on Ripoff Report on 04/12/2010 01:36 PM and is a permanent record located here: https://www.ripoffreport.com/reports/nab-north-american-bancard/troy-michigan-/nab-north-american-bancard-misleading-consumers-evasive-money-grubbing-sales-ethic-592422. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
Company Response
AUTHOR: North American Bancard - (U.S.A.)
SUBMITTED: Tuesday, April 13, 2010
April 13, 2010
Dear Merchant,
NAB works very diligently to resolve all customer issues and complaints. Since our inception in 1992, we have worked with over 125,000 merchants of all sizes and levels of complexity. We provide a high level of service and support to our customers, as is evidenced by the low number of complaints we handle. Occasionally we, like any other large company, may make a mistake or mishandle an issue. When these are brought to our attention we resolve them to the best of our ability.First and foremost, our apologies for any misunderstanding that you may have incurred.
In regards to the agreement that was sent to you for review, I do apologize that you had such a hard time reading it but this was not the original paperwork that was mailed but a scanned copy from the system. You should have received and retained a copy for your records when the ownership process took place.
The first cancellation
request was received on February 4, 2010 and account was to be closed in March
as cancellation process can take up to 30 business days but was not able to be
closed as there was still processing on the account.
Section 5 Payment and Fees state, Merchant agrees to pay and Merchant's account(s) will be charged for the discount, fees, and other charges described in this Agreement. Merchant also agrees to pay and Merchants account(s) will be debited for all fees, arbitration fees, fines, penalties, etc. charged by the card associations or network organizations on account of Merchants processing hereunder.
Should you have any questions
regarding this response, please have your Merchant number ready and contact me
directly at 800-226-6059.
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