NAC Extended Warranty Co. National Auto Care Extended Warranty Won't fix vehicle with new parts, only theirs which are rebuilt Internet

I bought the NAC extended warranty when I purchased my Mercedes E350 used.  The brochure appeared to cover pretty much my entire vehicle and it looked like great deal but looks are deceiving.

The voice control box on my Benz has gone out twice. Apparently, the issue is problematic for this make and model car so It's not an uncommon issue. Each time my car was in need of repair, it's about a week just to get approval for repairs.  It wasn't an issue until this last time the car needed repair.  I am being told that because the car has already been fixed, it is not their fault the voice box went out and they will not fix the vehicle with the dealer replacement part. I can only use their rebuilt or "refurbished" part. Here's the kicker...the dealership will not install the warranty company's rebuilt part because it not covered for failure and has not been tested and approved as a comparable replacement component.

I called NAC and I was told they will pay 50% of the new part or I have to use their rebuilt part if I want my vehicle fixed and repaired.  And oh yeah...I still have to pay the $100 deductible no matter which part I choose to use. When I mentioned to the warranty company that no where in my contract and no where in the marketing materials they distribute do they mention that the replacement parts must be their parts and are not new but rebuilt, the agent informed me that was to bad and they weren't going to budge and they were not going to fix my vehicle with the proper part.

Long story short, my $100 repair has now cost me close to $700 so I paid for this warranty what does it really cover?

Gary,

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