NACA IS A SCAM, Internet

NACA is nothing more than a bait and switch program that lies and misleads people.  I had a friend recommend NACA to me since I am a first time home buyer.  He couldnt stop talking about how great they were.  I found out later part of the program requires clients to bring in others just like a pyramid scam.  Just to qualify for their program I had to take off of work and go to a class in San Antonio which was nothing more than a promo for their  program.

After that I had to take more time off work to go see a representative Rolando Salazar.  I sent Rolando all the information requested of me, but had to do it multiple times since he continued to misplace my information.  I tried to be patient and give him time to work but after many weeks with no response I contacted the NACA office only to find that Rolando quit his position.  Of course they couldnt find half of the things I sent him so I had to send them everything again basically starting over.  Several weeks later I FINALLY got assigned another representative Jesus Castillo. 

Unfortunately, Mr. Castillo has no idea what good customer service is and treated me like I was a burden not a client.  He made excuses every time I wanted and update if he responded at all.  I was told by my original representative that I would definitely be approved within a few months and be able to start looking for a house.  I waited for several months past the date I was told trying to be patient. When Mr. Castillo became my representative I asked him about it only to be told it would be an entire year for that date to even get qualified.  When I told Mr. Castillo I was told differently he basically called me a liar. I asked to speak with his supervisor and he stopped communicating with me altogether.

I emailed him multiple times with no response.  FINALLY, I got a response from someone name Julie Ann Zertuche.  She did nothing to help me and just sent me a document saying that it would take a year to do anything.  I confronted her about my issues, but again no response. I decided to see if other clients had the same issues and found so many complaints about NACA I lost count.  I emailed some of the similar complaints to Ms. Zertuche and asked her to respond. However, again no response.  I wish Id done my research on the company before I started, but I made a mistake and trusted a friend. Dont make the same mistake