Nancy Nisenson, Owner Of Stroller Strides In Boca Raton, FL Took the money upfront, and did not deliver services as promised. Now would not issue a refund. Boca Raton Florida

Hello to all.

My name is Ivie Claudio and I am the new owner and instructor for Stroller Strides in Boca Raton. I wanted to post this response just so it is clear that Stroller Strides of Boca Raton is under new ownership and management as of October 2008, and we have no relationship what so ever with the people mentioned on the complaint that was posted.
Our new classes will start December 13th, 2008. Please visit our webpage for more information at www.strollerstrides.net/bocaraton or call 800-861-1527.
Please come check out our classes. Your first class is FREE!!!

Thank you,
Ivie Claudio

Rina Edelstein of Boca Raton's comments regarding Stroller Strides Boca Raton are unfounded and intentionally misleading.

First and foremost, Stroller Strides corporate wide has a "no-refund" policy. Class passes are of course paid for upfront just as a pair of pants would be at Bloomingdales.

My insructor has received critical and national praise for her work and has been training moms in Palm Beach County for over a decade and this is the very first complaint I have ever received.

I am told by the instructor that Rina came to class with a negative attitude, unprepared for a work-out and was completely unwilling to understand that yes, this is fitness class but it is a moms group and the social aspect of this program is equally as coveted as the work-out.

Upon receiving Rina's email regarding her complain, I did discuss it with my instructor with the option of compensating Rina perhaps even partially. After speaking to the instructor and hearing her side of the story and also hearing feedback from other class members, I decided that this was merely a case of someone deciding after paying for a service that they thought it would be more fun to make trouble, spend hours trying to file reports and tarnish the name of a company/loca franchise that other than this is making hundreds of moms in the area happy and fit.

Some people I have learned just simply cant and wont be pleased no matter what they do and Rina is clearly one of those people. How sad that with a new baby and time being so precious that she spends her days trying to take down a small business built on passion and love and providing a service to so many moms that will forever change their lives.

Rina Edelstein of Boca Raton's comments regarding Stroller Strides Boca Raton are unfounded and intentionally misleading.

First and foremost, Stroller Strides corporate wide has a "no-refund" policy. Class passes are of course paid for upfront just as a pair of pants would be at Bloomingdales.

My insructor has received critical and national praise for her work and has been training moms in Palm Beach County for over a decade and this is the very first complaint I have ever received.

I am told by the instructor that Rina came to class with a negative attitude, unprepared for a work-out and was completely unwilling to understand that yes, this is fitness class but it is a moms group and the social aspect of this program is equally as coveted as the work-out.

Upon receiving Rina's email regarding her complain, I did discuss it with my instructor with the option of compensating Rina perhaps even partially. After speaking to the instructor and hearing her side of the story and also hearing feedback from other class members, I decided that this was merely a case of someone deciding after paying for a service that they thought it would be more fun to make trouble, spend hours trying to file reports and tarnish the name of a company/loca franchise that other than this is making hundreds of moms in the area happy and fit.

Some people I have learned just simply cant and wont be pleased no matter what they do and Rina is clearly one of those people. How sad that with a new baby and time being so precious that she spends her days trying to take down a small business built on passion and love and providing a service to so many moms that will forever change their lives.

Rina Edelstein of Boca Raton's comments regarding Stroller Strides Boca Raton are unfounded and intentionally misleading.

First and foremost, Stroller Strides corporate wide has a "no-refund" policy. Class passes are of course paid for upfront just as a pair of pants would be at Bloomingdales.

My insructor has received critical and national praise for her work and has been training moms in Palm Beach County for over a decade and this is the very first complaint I have ever received.

I am told by the instructor that Rina came to class with a negative attitude, unprepared for a work-out and was completely unwilling to understand that yes, this is fitness class but it is a moms group and the social aspect of this program is equally as coveted as the work-out.

Upon receiving Rina's email regarding her complain, I did discuss it with my instructor with the option of compensating Rina perhaps even partially. After speaking to the instructor and hearing her side of the story and also hearing feedback from other class members, I decided that this was merely a case of someone deciding after paying for a service that they thought it would be more fun to make trouble, spend hours trying to file reports and tarnish the name of a company/loca franchise that other than this is making hundreds of moms in the area happy and fit.

Some people I have learned just simply cant and wont be pleased no matter what they do and Rina is clearly one of those people. How sad that with a new baby and time being so precious that she spends her days trying to take down a small business built on passion and love and providing a service to so many moms that will forever change their lives.

Rina Edelstein of Boca Raton's comments regarding Stroller Strides Boca Raton are unfounded and intentionally misleading.

First and foremost, Stroller Strides corporate wide has a "no-refund" policy. Class passes are of course paid for upfront just as a pair of pants would be at Bloomingdales.

My insructor has received critical and national praise for her work and has been training moms in Palm Beach County for over a decade and this is the very first complaint I have ever received.

I am told by the instructor that Rina came to class with a negative attitude, unprepared for a work-out and was completely unwilling to understand that yes, this is fitness class but it is a moms group and the social aspect of this program is equally as coveted as the work-out.

Upon receiving Rina's email regarding her complain, I did discuss it with my instructor with the option of compensating Rina perhaps even partially. After speaking to the instructor and hearing her side of the story and also hearing feedback from other class members, I decided that this was merely a case of someone deciding after paying for a service that they thought it would be more fun to make trouble, spend hours trying to file reports and tarnish the name of a company/loca franchise that other than this is making hundreds of moms in the area happy and fit.

Some people I have learned just simply cant and wont be pleased no matter what they do and Rina is clearly one of those people. How sad that with a new baby and time being so precious that she spends her days trying to take down a small business built on passion and love and providing a service to so many moms that will forever change their lives.