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Report: #1461565

Complaint Review: Nano Technologies - Phoenix Arizona

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  • Reported By: Velma — Granbury Texas United States
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  • Nano Technologies 6900 E. Princess Drive, #2195 Phoenix, Arizona United States

Nano Technologies Nano Hearing Aids Hearing Aid Ripoff Phoenix Arizona

*UPDATE Employee: Nano Hearing Aids

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I responded to an advertisement to try a new hearing aid offering a pair of hearing aids for $249.00. It was an all in the ear style hearing aid.  Since I have never tried this before, I responded to their AD. 

I received the device but it was much bigger than would fit in my ear. So, I requested a return authorization. Their response was that I have to follow their procedure before I could receive credit to my credit card. That procedure was to purchase the next step up in their line of hearing aids which was more expensive than the ones I received. If I didn't like that one, I could return it and go to the next step up and try that one, which also was more expensive than the last. If I didn't like that one, I could try the next one, etc. Each one becoming more expensive than the last. If after, trying and paying more and more for all their hearing aids, I still didn't like them, then and only then would they refund my money. My only income is Social Security and I cannot afford to keep spending more and more money for something that is not essential to my budget.

Since I refuse to be bull dogged into paying more money to a company that does not stand behind their advertisements, I packaged everything up and sent the entire package back to them. I requested a chargeback from my credit card company who issued a temporary credit. But Nano refused to accept the chargeback and said because I failed to follow their return procedures, credit would not be issued.

They provided this information to my credit card company which after a couple of months, debating back and forth with Nano, my credit card company charged my card back, stating that because I did not follow Nano's return policy, they had no choice but to add the $249 back to my card since I did state that even though I returned the devices, they could not force Nano to accept the chargeback and return my money.

This is the biggest ripoff there is to Seniors and people who have hearing problems. They send you the product and if you don't like them or they don't work for you, you cannot get a refund without paying out more money. You have to go through their cumbersome procedures of trying a different hearing aid that you don't want and then repeat that procedure several more times before they will issue credit.

So now....since I have sent the product back to them, I do not have the product that has been charged to my credit card. And I have to pay for something I don't have.

 

This report was posted on Ripoff Report on 09/19/2018 11:44 AM and is a permanent record located here: https://www.ripoffreport.com/reports/nano-technologies/phoenix-arizona-85054/nano-technologies-nano-hearing-aids-hearing-aid-ripoff-phoenix-arizona-1461565. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE Employee

Nano Hearing Aids

AUTHOR: Briana - (United States)

POSTED: Friday, March 06, 2020

Hello,

We apologize for any inconvenience. Our support team is consistently working to assist customers with their requested information, questions, and concerns thoroughly. We would be more than glad to assist you with any further questions or concerns pertaining to your order. For further assistance please contact us at 1-877-654-9071, or send us an email at: hello@nanohearingaids.com and we will be more than glad to review your account and assist you thororughly.

Thank you,

Nano Hearing Aids

Support Team

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