Report: #1467034

Complaint Review: Napelton Chrysler Jeep Dodge Ram - Clermont Florida

  • Submitted:
  • Updated:
  • Reported By: RICHARD — clermont FL United States
  • Napelton Chrysler Jeep Dodge Ram
    15859 FL-50, Clermont, FL
    Clermont, Florida
    United States

Napelton Chrysler Jeep Dodge Ram Clermont FL Napelton, Napelton CJD, Napelton Clermont Shoddy repair work, unprofessional, rude people. Clermont Florida

*Consumer Comment: NOTHING Should EVER Surprise You Coming From The Napleton POND SCUM and SLIME BALLS!

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I brought my 07 P/T Cruiser into Napelton in Clermont because it would NOT go over 45 MPH. The service department called me back a few days later, saying that the car needed a new engine, and it was covered under the Lifetime Powertrain Warranty. I was told I would have no expense, since the repair was covered.

Two weeks go by and I hear nothing. Then, I get a call from Napelton saying I owe them a $430.00 diagnostic fee. I conferenced the call with a Chrysler corporate representative and CONFIRMED that the diagnostic fee was covered for warranty repairs.

Still, I was told by Napelton that I had to pay $430.00, because - and get this - the technician doing the repair is "getting frustrated!" Strange, so I told them I would come down to talk with them.

I was treated with great disrespect all through this encounter with Napelton. Just treated very rudely.

Come to find out, Napelton said that the engine rebuild did NOT fix the problem. They said 3 bad sensors had to be replaced, for a final bill due of close to $900.00. THEY WENT AHEAD AND DID THE REPAIR WITHOUT MY KNOWLEDGE OR AUTHORIZATION!

That's right, even though I signed a legal document REQUIRING THEM to get my authorization for any repair over $150.00, they went ahead and put the parts on WITHOUT EVEN CALLING ME.

Now, I am not saying the price was unfair for the work. The problem was that I did NOT have the money to pay them! HAD THEY CALLED ME, LIKE THEY SHOULD HAVE, I would have told them DO NOT perform the sensor repairs NOW, I will come back later WHEN I CAN PAY.

The service department then TOOK THE SENSORS OFF THE CAR before returning it to me. They admitted they did not call, but offered NO CUSTOMER APPEASEMENT.

Napelton treated me very poorly, but it went beyond that. Read on:

1) When I brought my car into the dealer, I had an almost NEW battery. When I got home, I saw they STOLE my battery and put in an old junk battery.

2) When I brought the car in, the A/C was working fine. Now it is NOT.

3) When I brought my car in, the hydraulic lifts for the tailgate were fine. When I opened the tailgate a week after I got the car back, the hydraulics would NOT hold up the tailgate. I could plainly see that, instead of the bright black hydraulics I was used to seeing on the car, there were old, faded gray hydraulics there. Napelton STOLE my good hydraulics and put on worn out ones.

They did this SABOTAGE probably out of spite and hatred toward me, the customer who did NOTHING WRONG. You'd think they would appreciate the customers who keep them in business. They don't, they are rude, aggressive, and dishonest people. Quite frankly, any person who acted as they did toward a customer has serious mental problems.

The point is, if you want your repair work done correctly, do NOT take it to ANY NAPELTON dealer. Don't buy a car from them, they do NOT deserve your business.

This report was posted on Ripoff Report on 11/09/2018 03:27 PM and is a permanent record located here: https://www.ripoffreport.com/reports/napelton-chrysler-jeep-dodge-ram/clermont-florida-34711/napelton-chrysler-jeep-dodge-ram-clermont-fl-napelton-napelton-cjd-napelton-clermont-sh-1467034. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

NOTHING Should EVER Surprise You Coming From The Napleton POND SCUM and SLIME BALLS!

AUTHOR: The Dog - (United States)

POSTED: Friday, November 09, 2018

 This dealership chain is WELL KNOWN in the business for their con-games! If you bought that car there, they played the BOGUS FEE con-game with you with a $800-$1000 PHONEY FEE! This is the SAME CON-GAME Bogus Billy Heard played! They got into trouble in every market they had a store and faced a multi-million dollar lawsuit from the state of Georgia! Napleton is nothing more than a carbon copy! All over the web you will find hundreds of complaints about the FRAUD and DECEPTION which goes on at Napleton stores! Don't now or ever go into ANY Napleton store. The STENCH of their "operation" is more than anyone can handle. I would continue to spread the word! Go to as many complaint sites you can find so that you can help others.

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