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Report: #1280625

Complaint Review: Naples Nissan in Naples, Florida -

  • Submitted:
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  • Reported By: Not giving up so easily! — Naples Florida USA
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  • Naples Nissan in Naples, Florida USA

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 I purchased a 2015 Nissan Titan yesterday 1/16/2015 at Naples Nissan. I was actually there to have my 2005 pathfinder serviced. While waiting a salesman approached me about buying a new vehicle, I told him I would be willing to take a look at the Nissan Titan. Online they advertised the same exact Titan (verifed it was the same VIN # As advertised on website) for $33,427.00 discounted from the MSRP of $39,815.00! WOW! What a deal, huh? To top it off they were going to give me $8,000 for my trade in of the 2005 Patherfinder (expected to use this as down payment). I thought, great I will get into a new truck and it would be affordable! NOPE, not at all! After they lured me into the usual sleezy salesman tactic that we all know so well, it ended up being only $5,000 for my trade in, with me buying the Titan at $38,189.31 at their "discounted price" in house. Remember they were advertising this same exact vehicle for a discounted price of $33,427.00 on their website. So let me show you the math... $38,189.31 plus taxes ($2246.63)= $40,435.94 Minus the $5,000.00 trade in, additional $600 cash down & a rebate of $2850.00, we have a total of: $31,985.94 Now we add in the total extended maintenance agreement and government fees of $4466.60... This totals $36,452.54 for financing through the bank. So, we can say this was the total that I paid for the vehicle after giving them $8450, a Whooping $44,902.54 Now, let me show you the numbers for them offering the ADVERTISED PRICE! $33,427.00, minus $8450 (adding together the $5,000 trade, $600 cash down & $2850 Rebate) = $24,977.00, minus $4,466.00 for extended maintenance & Gov fees =$29,443.60, add in the 6% sales taxes of $1766.61 bringing it to a total of $31,210.21 Take a look at $36,452.54 (what I paid) vs. $31,210.21 (what should have been paid) = $5,242.33 overpayment!!! This is a VERY large difference in price, not just $200 or $300 - $5,242.33 that was overpaid, Shame on them for taking advantage!!!! And I repeatedly heard how they were losing on the deal and under the price they should have been, was reassured this was a great deal. Sure! Great deal for them to take an extra $5,242.33! Obviously, they were not going to give the truck away for nothing and would have made something off the sale even when they advertised the $33,427 amount... Besides this we could of saved about $50 in the monthly payment with doing outside financing although they insisted that wasn't the case! Do your research and do the math, DO NOT trust them. It's sad because I have never had this issue in eleven years with Nissan and in these years we have had 9 vehicles. I tried to go into the dealership to show them my concerns and TRUST me when I tell you they will cater to you hand and foot when they want to sell you the car, after that they treat you like garbage and throw you to the curb... Couldn't be bothered after you sign and hand over the money. Yes, I should of walked out and reviewed before signing.. Really believed I could trust I was getting a good deal! NOPE! The deal was only good on their end. They got what they wanted and don't care about you after that. It was like pulling teeth to get a car fax and the history of the vehicle because I raised the issue of the odometer not being right and they were dumbfounded when I knew more about the car then they did. I am currently looking into that part and will update on what I find since I believe it actually had a mileage amount of 7,699 instead of 1,645 per their "supposed" records. Not one bit of information that was given me to was correct so at this point I wouldn't even acknowledge a thing they "claim". I regret the moment I even entertained the idea of looking into the truck to begin with. They don't want to let you walk out the door without buying a car from them, they slam it in your face for any other concerns, that IS NOT customer service. I am expecting to be out close to $10,000 if in fact this vehicle has a hidden history I would like this corrected right away, from the looks of today's meeting I will not be working with Nissan since I was advised by the sales manager to have "my attorney contact them".I will Persue this and go to any length to see that they do not get away this, The way they acted was if they want to be investigated and get involved in ligation procedures. I truly believe they are going to be regretting the "I am not going to work with you attitude" more so then I regret buying the vehicle.

This report was posted on Ripoff Report on 01/17/2016 02:09 PM and is a permanent record located here: https://www.ripoffreport.com/reports/naples-nissan-in-naples-florida/naples-nissan-in-naples-florida-buyer-beware-of-their-lies-naples-florida-1280625. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
3Author
4Consumer
0Employee/Owner

#7 Consumer Comment

There is one word for you...

AUTHOR: Robert - (USA)

POSTED: Wednesday, January 20, 2016

Doormat...

Yes, because your initial post and every follow-up basically shows a case of Buyer's Remorse and basically if they took advantage of you, you let them do it.  And with all sincerity the next time you go to buy a car(or apparently even get it maintained) that you do not do it alone.  It all comes down to this one statement.

They don't want to let you walk out the door without buying a car from them, they slam it in your face for any other concerns, that IS NOT customer service

- So did they hold a gun to your head?  Did they tie you to a chair?  Did they take your first born?  What kept you from walking out on your own two feet?  Oh and if you say things like "Well they didn't give my keys back", there is one simple resolution for that it is called 9-1-1...not "Well let me sign on the dotted line".

The fact is, and as stated before by others.  You had a question about the mileage, you were being charged more, you were getting less for your trade.  But you STILL signed the deal.  There is really only one person to blame here...you and I hope you enjoy your new car.

A few other interesting items about your experience.  In 11 years you have had 9 cars all Nissan.  One could see that, but this car was 11 years old.  So unless you have a huge collection of cars in your driveway you are basically telling us that you trade in every other car about every 1-2 years(depending on how many cars you have at one time).

One other curriosity.  An Odomoter is pretty much impossible to "roll back" these days without it being obvious.  Also, since it is highly illegal you are accusing them of a crime, and something that could end up the person that did it in jail, and the dealership to loose their license.  Yet they risked all of this to reduce it by just a little over 6,000 miles?

You keep insisting that YOUR information shows the odometer should be 7,699, and their "records" show it is only 1645.  So exactly what is the source of your information, and exactly what are their records.  Oh and the big question...what did the actual odometer state at the time of purchase?

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#6 Author of original report

Thanks for you concern!!

AUTHOR: - ()

POSTED: Wednesday, January 20, 2016

 I was being sarcastic in my comment if you didn't get that, good come back for the "charity case" comment! I will respond to you at a later date so you understand the sequences that happened here because you are wrong about the the order of which occurred. As of yesterday, I am no longer at liberty to discuss anything further in regards to this matter, until I have been advised otherwise. I would like to thank you for your interest. Happy advocating for Naples Nissan to you!

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#5 Author of original report

In response to fee question

AUTHOR: - ()

POSTED: Tuesday, January 19, 2016

The statement there was for the following "Now we add in the total extended maintenance agreement and government fees of $4466.60..". One the financial statement they include the goverment fees: $8.50 + $127.75 + $99.00 + $82.35 = $317.60). Maintenance plan fees: $1896 + $990 + $567 +$297 + $399 = $4149. So, both total $4466.60...

I also did not mention there is an additional $67 amount that was not explained, nor stated in any of the breakdown, or agreed to at all, that is being included in the total and we do not know what this is for. 

More information to come about the maintenance plan itself....

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#4 Consumer Comment

What??????

AUTHOR: Jim - (USA)

POSTED: Monday, January 18, 2016

Close to $4500 in "government" fees?  Please explain that! 

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#3 Consumer Comment

Live and Learn

AUTHOR: coast - (USA)

POSTED: Monday, January 18, 2016

You doubted the validity of the odometer reading and you questioned their conflicting stories concerning the vehicle history, yet you still agreed to the purchase. You have a right to be angry with yourself because you rewarded the dealership for disregarding your concerns.

Your second post reinforces my statement that you are suffering from a case of buyer’s remorse.

Now you have requested a donation. Are you a charity case?

Happy motoring!

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#2 Author of original report

Understood, still isn't justifiable - anymore questions/statements?

AUTHOR: - ()

POSTED: Sunday, January 17, 2016

 Whether or not I had or did not have an obligation I am stating details of my situation which I have every right to do. What world do you live in? Fantasy? where everything is perfect and miles aren't being recorded or have never been rolled back. If this is not possible (and for a fact it is), then why did they refuse to provide me the vehicle history. I really can't just believe it's the correct reading because that's what it "says", and especially not after all the other factors do not add up. They do not have their stories straight, maybe if they did...then, it would be believable. Makes perfect sense! I got different stories about where the car originally came from, how it was used, the how it may have been used. It is clear to see that these were only stories with no fact behind them. When I tried to sit down to question these answer (again, have every right to do) I was beginning to get the frustrated & your wasting my time attitude. Please explain how I should not be angry about this. Call it whatever term you want but we are not talking about a 1987 $2,000 vehicle that was purchased. If you do not feel the difference is that big of a deal, then why don't you donate that money towards my loan, you have that to throw around?

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#1 Consumer Comment

Read before signing

AUTHOR: coast - (USA)

POSTED: Sunday, January 17, 2016

“they were going to give me $8,000 for my trade in …ended up being only $5,000 for my trade in”

You were under no obligation to accept the offer. You are suffering from a case of seller’s remorse.

“I believe it actually had a mileage amount of 7,699 instead of 1,645 per their ‘supposed’ records.”

That statement makes no sense because the actual mileage is displayed on the odometer.

The advertised price is no longer a factor because you agreed to a different price. You are dissatisfied with the cost of your vehicle; therefore, you are suffering from a case of buyer’s remorse.

 

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