Napleton Chrysler Jeep Dodge Ram Napleton South Orlando, Napleton Chrysler, Napleton Dodge. Napleton Napleton Orlando FAILED TO FIX HEADLIGHT - CAUSED More intensive repairs – Wiring – Fuses, Continuous Battery Drain, REFUSED TO FIX ISSUED SERVICE CENTER CAUSED Pete Grinnell should be ashamed Kissimmee Florida

This business has high turnover, based on my experience. The "service writer" initials B.T. is no longer there who took my initial service order, the mechanic i later found out was new cut wires to a simple headlight repair and admitted mistake. this location has had three Service Managers in the last 12 months for one position. The culture is unethical and seedy.

the issue-
brought vehicle in for replacement of headlight lamp, inexperienced tech cut wires, admitted mistake, covered up mistake by saying head to special order a new bulb. met with service manager upon my second of incident who brought the mechanic in his office with me and the inexperienced employee admitted mistake and admitted to messing with fuses as a guessing game.

brought the vehicle back for the third time, each time with a new service manager at this point and new service writer and new mechanics because all have quit or have been fired, a bad sign of bad culture.

i explained each time that prior to coming in i never had the car battery die until the initial repair work was done.  on the third visit, this occasion they fixed the blinker, which they admitted they do not know why the previous tech said lied and said they had to order a blinker, they just had to play with the fuses and assured me they are cleaning up their business practices. I drove off the lot, within 10 mins, first use of blinker it failed on the one side, brought it back in for them to tell me it was a bent fuse /wire (caused by their tech) caused the blinker to go out again and they claimed it was resolved.

Drove off the lot AGAIN and within 10 mins of turning on the blinker the other side blinker stopped working. They go, "its an Easy Fix" but they still haven't fixed after three times.

in addition to this The battery still have a slow draw of pulling the power to die. the power is good had it tested.

They caused more problems of a good battery that has now has a  "draw" and blinkers going out. they want me to pay for them to diagnose and repair the battery draw THEY caused.

No accountability. Service Tech Jason boldly called didn't care to resolve the problems they caused at there cost. Service Manager refused to return calls.  

The service manager told me I should get a new vehicle, even though they caused the problems.

BEWARE. Napleton Chrysler Jeep Dodge Ram are uneducated, inexperienced, and unethical. DO NOT TRUST THEM  

will continue to push complaint and consider filing for civil litigation and complaint with DBPR

Pete Grinnell should be ashamed