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Report: #1358333

Complaint Review: National Auto Plaza, Sandy - sandy Utah

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  • Reported By: STEVE — west jordan Utah USA
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  • National Auto Plaza, Sandy 10790 south state street sandy, Utah USA

National Auto Plaza, Sandy untrustworthy, liers, thiefs, unreliable, unreasonable. sandy Utah

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I puchased a 2011 chevy traverse on 10-14-2016. The car had the engine replaced by National Auto Plaza service prior to purchase. On 10-14-2017 I signed a sales contract with a $3500 service contract and a trade in of a 2005 Pontiac Grand am and a 1991 Toyota 4runner. The Pontiac was omitted from the contract and a new contract was drawn up.

Iwas assured by the salesman and the finance man that the Pontiac omission was the only change to the contract. I therefor did not re-examine the new contract.

Iinsisted on full coverage powertrain waranty from the beginning of the deal with a hundred dollar deductable because the engine was replaced by a salvage parts company. I was assured by both the sales and finance guys that I had that service contract($3500).

On 2-2-2017 the engine siezed, less than 5 months and with less than 7000 miles since the replacement engine was installed.

When I contacted the waranty service, they informed me that the submitted coverage on my VIN was a $2500 policy with a payout maximum of $3500 on an engine replacement, a maximum tow payout of $65 and a maximum of $175 rental coverage.

I used my AAA to tow the traverse to a chevy dealer service center at my expense.

Upon discussion with the service manager I discovered that a certified GM repacement motor with labor would cost a little under $9000.

I have contacted the salesman, the service dept, the finance man, and a member of management at National Auto Plaza, Sandy, the only thing I was able to get from anyone was a printout of all the service records they had done to the vehicle, and an offer to get repairs done at their shop at their cost.

I refused this offer bvecause of a number of reasons. 1) My original sales contract had a policy that would have completely covered all costs at any repair facility with a $100 deductible. 2) Their  automotive service has proven to use salvaged and non-certified parts in thier repairs. 3) Their staff have proven to be self intrested and only concerned with the botom line, not the best intrest of the customer.

I am only open to two (2) options. 1) Pay for ALL costs of repair and resubmit my service coverage with the $3500 policy i should have gotten in the first contract. 2)take the vehicle back, release me from any liability of the loan without a negative credit mark , pay me for the loan payments I have made, pay for the rental car charges, pay any costs at the dealership service that have acrued on the traverse, and returnn my 1991 Toyota 4runner or suitable replacement.   

This report was posted on Ripoff Report on 02/25/2017 12:00 PM and is a permanent record located here: https://www.ripoffreport.com/reports/national-auto-plaza-sandy/sandy-utah-84070-/national-auto-plaza-sandy-untrustworthy-liers-thiefs-unreliable-unreasonable-sandy-1358333. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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