National Claim Management, NCM, NCM123 horrible communication, poor claim handling, completely non-responisive, works with other poor quality businesses Brooklyn Internet

I was forced to use this 'claims management' service when the (eqaully horrible) moving service I used told me that they were the company who manages their claims for loss and damage. I originally filed my claim with them through their website (per directions) in mid-December 2013. It took me three months (a number of calls and emails) before I got a response from the woman - who is apparently the only one who works at the company. She told me that she was having some family issues, which blew my mind since it had been months with zero response. She asked me to add notes to the photos of the damaged items and she would follow back up with me. I added the notes and resent the photos in the same email chain (so it wouldn't be likelty it would fall into a junk/spam folder). That was in March 2014. It is now September 2014 and I  have not had ANY response from her or anyone at the 'company'. I've sent at least 25 emails, left more voicemails on both phone numbers and texted (as mentioned in one of the voicemails) and still no response.