Report: #1379406

Complaint Review: National Detail

  • Submitted: Thu, June 15, 2017
  • Updated: Thu, June 15, 2017
  • Reported By: Marlycia — Fullerton California USA
  • National Detail

    , California

National Detail Tech ruined my car and did not give services I paid for California

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Excited to hire a tech to detail my 2016 car. Read reviews and felt safe to book appointment. Paid 209.99 and now so sad that my car looks awful. Tech did not oerform services I paid for. When asked about my car I was told my problem is I am just to anal.

My car had left over wax and was told he was sorry but he couldn't get it off because he used a buffer and thinks he cut too far down and took clear coat off paint or that he shouold not have used a clay bar on it. Also stated if he knew I was so picky he wouldn't have taken the job.

I had a few spots in the back seats that I wanted clean and now my seats are ruined. All 4 of them look like liquid has been dumped and dried on them. Inside interior black. Nothing wiped or shined as paid for. 

Armor all not applied on outside of vehicle at all. I contacted company immediately and sent pictures as they asked for, I was told they could get it fixed and I was hapy as long as it was from someone else. They said orry had to be same tech or $75 discount. Either choice was a good option according to Chris. I said this never should have happened. 

I should be happy and not having to figure out how to fix the techs damage and be out even more money. Now possibly have to have a new paint job also along with dealer professionally clean my seats because they state tech used dirty water and wrong solution. No excuse. 

I asked Chris at NDP for a full refund but was denied. Was told my only 2 options are have initial tech come back out to redo or take $75 discount. I wanted a sparkling detailed car for our family trip but now just disappointments. This is fraud and ripoff. How can they not stand behind their services?  I work hard for my money n don't have it to just throw away.

Now what to do about my car that looked new and now looks years old

This report was posted on Ripoff Report on 06/15/2017 06:02 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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