National Electronics Warranty Corporation fails to live up to promises, phone representatives not consistent in their responses. false promises Sterling Virginia

I also won an item on eBay and wasn't eligible for the warranty either. I asked why I wasn't and the item had been out of the manufacturers warranty for too long. I brought up that the auction had the possible warranty link in it and the young lady explained that all items that are possibly eligible for the coverage have the link. The rep couldnt have notes on file for the original submitter of this stories first call because only registered persons are in the database. You had not won the item before calling and didn't register an item at that time, that is why call notes were not in the system. A company the size of N.E.W. cannot keep call notes for every individual that calls and asks a question about their services. The young woman was very nice and answered all my questions.

I think that this site offers consumers a valuable place to voice wrong doings by seemingly immoral companies that rip people off. I've had it happen to me all to often recently. I don't think that this is a place for venting harmless mistakes and potentially damaging a good companies reputation.

First, what harm was done during this experience? Did this consumer actually loose hundreds or thousands or even 5 bucks? No. This person was slightly inconvenienced and had to face the realities (as do I and millions of others) of purchasing an item on ebay.

Second, the representative who spoke with the consumer could have very well been inexperienced, rushed, or confused due the person's "lengthy" explanation of the product. Allot can happen during a call and there are many factors that can never be known by these readers. If I were to venture a guess from the complaint, I would have to say that information was not clear to either party. Whose fault? Who knows.

Regardless, a simple communication error doesn't make this company a bad choice nor does it warrant being labeled a "rip-off." And while it is true that companies should be reliable enough to be taken at their word, a little extra effort researching can yield allot of results. I am not defending the corporation; I am simply frustrated by impatient people and those that air their dirty laundry. "Life is tough, get over it."

I think that this site offers consumers a valuable place to voice wrong doings by seemingly immoral companies that rip people off. I've had it happen to me all to often recently. I don't think that this is a place for venting harmless mistakes and potentially damaging a good companies reputation.

First, what harm was done during this experience? Did this consumer actually loose hundreds or thousands or even 5 bucks? No. This person was slightly inconvenienced and had to face the realities (as do I and millions of others) of purchasing an item on ebay.

Second, the representative who spoke with the consumer could have very well been inexperienced, rushed, or confused due the person's "lengthy" explanation of the product. Allot can happen during a call and there are many factors that can never be known by these readers. If I were to venture a guess from the complaint, I would have to say that information was not clear to either party. Whose fault? Who knows.

Regardless, a simple communication error doesn't make this company a bad choice nor does it warrant being labeled a "rip-off." And while it is true that companies should be reliable enough to be taken at their word, a little extra effort researching can yield allot of results. I am not defending the corporation; I am simply frustrated by impatient people and those that air their dirty laundry. "Life is tough, get over it."

May 2004, my all in one HP printer malfunctioned. I contacted N.E.W. by phone to get service.I was told a mailing label will be mail to me within 7 to 10 days.I could not wait that long so I went to OfficeMax where I purchase the printer. I was told to purchase another printer and when I received the certificate, I was to bring the certificate to them. They would in turn refund my money for the new purchase.

I waited a couple of weeks, no shipping label. I called N.E.W. and was promise the label was on the way. I informed them that Officemax had taken the defective printer and I only need the certificate to turn-in to OfficeMax for my refund. I called May 28, June 7,10,29, July 11,12,19,20 to get different answers and promises.

My last promise was my check is in the mail. I am still waiting. Please let everyone know not to do business with N.E.W.