National ERA Servicing LLC Will Not Refund My Application Fee McDonough Georgia

This is the email I have sent to the company several times:

On 14 September I applied for your property at 160 Hunters Lake Drive, Villa Rica, GA. On 15 September I went to the home to view it. While sitting waiting for my realtor to come, I noticed a gentleman there who was taking a box into the home. He later approached me, asked me if I was there to view the home, and told me that he had already rented it out 3 weeks prior. I was very surprised because my realtor had spoken with someone the day before who had given her the lockbox code and told her that the home was still available. I had no reason to not believe him because he went into the home with a box as if he was moving in.

 

On 16 September I called your office and left a message to inform someone of what I experienced. I did not hear back from anyone until 18 September (Morgan) through text message asking for more information reference my application. I called Morgan and informed her of what I experienced on the day I went to view the home. She informed me that no one had signed a lease for that property. I told her that the gentleman went into the house as if he was moving in. She told me that no one is supposed to be in the home and that she would have someone to check it out. I informed her that I wanted a refund of my application fee. She told me that she would check with upper management and be back in touch with me in a couple of days. I never heard back from her.

 

On 22 September I called to follow up and had a very unpleasant conversation with a male representative (I did not get his name). I informed him of my experience and wanted to know the status of my refund. The gentleman told me that I would not be getting a refund because the property had actually not been rented out until a couple of days ago. I told home that Morgan nor anyone else had been in contact with me again to let me know what was going on. I paid an application fee for a home that I did not get to view and if it was in fact still available someone should’ve have contacted me and told me that. I do not live in Georgia, I took time out of my schedule to travel from Louisiana to look at this home. The conversation continued to go in circles and he was very rude by talking over me several times, even after I asked him to please not do that. He would ask me questions and then would not allow me to answer them. But one thing he did tell me is that this is not the first time your company has had issues with someone squatting in one of your homes. He stated that someone was living in one of your homes for a MONTH before any of you realized it. This raises safety issues for me that I may encounter while viewing one of your homes. What if I and/or my realtor is attaked by one of your squatters.