Complaint Review: National Pen - pensaustralia.com -
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- National Pen - pensaustralia.com Private Bag 5, Mascot NSW 2020 Australia
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- Category: On-Line Stores
National Pen - pensaustralia.com Guaranteed 2 week delivery, 4 weeks later no delivery. Took $200 deposit and no goods. RIPOFF Sydney Australia
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On 19 October I placed an internet order, after receiving a sample pen, unsolicited by mail. I rang the Sydney number and got an operator who couldn't guarantee delivery of my selected pen by the date I needed them, the 18 November. She got me to change my order to another pen, saying she could guarantee delivery in 2 weeks, but to be sure she needed my credit card number to take a $200 deposit. I gave this.
Then I went overseas for 2 weeks on business, and when I returned tried to find out where my pens were. A letter had been received asking for a 20% deposit, but since this was paid on 19 Oct I thought the pens would be on their way. Another week passed and so I started to contact them again.
To my horror I discovered I had been taking to a Irish based call center and they had no idea who ran the company National Pen or pensaustralia.com. They couldn't help me at all.
I have been seriously ripped off not only for the $200 but because I have to go into a promotion without an important feature!
Be warned this company is not what they appear!
Michelle
Ringwood North
Australia
This report was posted on Ripoff Report on 11/16/2006 11:29 PM and is a permanent record located here: https://www.ripoffreport.com/reports/national-pen-pensaustraliacom/national-pen-pensaustraliacom-guaranteed-2-week-delivery-4-weeks-later-no-delivery-t-221011. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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