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Report: #865657

Complaint Review: Nation's Choice Mortgage - Gilbert Arizona

  • Submitted:
  • Updated:
  • Reported By: Dsul — Lake Forest California United States of America
  • Author Confirmed What's this?
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  • Nation's Choice Mortgage 3303 E. Baseline Road, Building 7, Suite 118 Gilbert, Arizona United States of America

Nation's Choice Mortgage Linsey Lipsky, Kim Thorpe, Sarah England Scam, Theft, Unlawful, Fraud, Deceitful. "Lie Continuously To Get $$$": That's their motto. Bait and Switch Gilbert, Arizona

*General Comment: Pay better attention.

*Author of original report: Phone Call From NationsChoice Mortgage Manager Cleared Things Up

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With all the lies where do I start?  I will just list them numerically:

1.  Lie:  Lindsey stated this was a "No Cost, No Fee" loan, except for the $495 application fee and $295 appraisal. 

Truth: It is illegal to charge an "application fee" as she called it, prior to the loans completion.  At the end it ended up being part of the 1 point that was charged.  To be completely objective and totally honest, the lender did provide a rebate to offset part of the 1 point, but I spent several hundred dollars out of pocket for closing, in addition to the $495.    

Lie 2:  I questioned Lindsey about the low $395 cost on her "Fees Sheet" for Escrow.  She reassured me that it would not be more than the amount stated on the "Fees Sheet.

Truth:  In fact I paid over $605 ADDITIONAL escrow fees.

Lie 3:  She stated that she could not provide me an initial "Good Faith Estimate" or an "Estimated HUD-1" at closing.  These are the legally binding and universally accepted documents for Refis.

Truth: When it was time to close, when she refused to provide the Estimated HUD-1, I told her that nothing was going to happen further until that it was provided to me.  Reluctantly, and after over 5 e-mails back and forth, she provided it.  And I was unhappy, but sooohh fatigued, so I signed. 

Lie 4: "No Pre-Payment Penalty" 

Truth:  Believe it or not, they even lied about this.  The signed HUD-1 didn't have a prepayment penalty, but they made me sign a side doc with a 2% prepayment penalty if I refied in under 120 days.  Unbelievable.

Lie 5:  Lindsey said that if the rates drop after the loan is funded, she would lower my rate to the current market rate if it drops by at least .25%.

Truth:  Understandably, I thought it was unlikely that any lender would let someone re-fix their rate before closing.  Nonetheless, this is what she promised me.  Of course, rates dropped a quarter point just before closing, and, of course, all of a sudden she was unable to do as promised.  At that point, this was what I expected. 

Lie 6:  Lindsey Lipsky and Kim Thorpe on multiple occasions, stated, "I e-mailed that yesterday." Referring to my "Good Faith Estimate" and "Fees Sheet".

Truth: It was funny how my e-mail would have some sort of "electronic glitch in the matrix" when it came to my e-mail account receiving official documents. 

Interesting Fact:  It took 4 months for the loan to close and my credit score is 813!

In Summary:  These people will promise you anything in order to get your money.  Don't EVER let them charge you a $495 processing fee in CA.  If they try this, move on.  Or be ready to spend over 4 months waiting for your refi to close.

Milo
Lake Forest, Califfornia

This report was posted on Ripoff Report on 04/08/2012 06:44 PM and is a permanent record located here: https://www.ripoffreport.com/reports/nations-choice-mortgage/gilbert-arizona-85234/nations-choice-mortgage-linsey-lipsky-kim-thorpe-sarah-england-scam-theft-unlawful-865657. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
1Author
1Consumer
0Employee/Owner

#2 General Comment

Pay better attention.

AUTHOR: Amazon - (United States of America)

POSTED: Wednesday, June 27, 2012

So what you are saying in your follow up is that you neglected to actually read all of the documents in the first place. You jumped to conclusions and wrote a complaint based on your inability to pay attention to details in legal documents. I wonder how often you have this type of "problem" and end up blaming other people for your lack of attention?

I guess you're lucky that company didn't sue you for libel.

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#1 Author of original report

Phone Call From NationsChoice Mortgage Manager Cleared Things Up

AUTHOR: Dsul - (United States of America)

POSTED: Wednesday, June 27, 2012

For starters let me state that I am the author of the Ripoff Report.  I am bothered that my profile on Ripoff Report would not allow me access or even edit my report.  Nonetheless, I was pleasantly surprised to receive a phone call from a manager at NationsChoice Mortgage.  After a discussion and further analysis of my loan, everything was explained to my satisfaction.  I was provided a no cost loan as each fee charged was credited back to me at closing.  Additionally, the application fee charged was legal.

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