Nationstar aka Mr Cooper mortgage company Loss Draft Dept-Holding Insurance Money- Different Story with each call Coppell Texas

  Our loan was sold by citi mortgage to Nationstar aka Mr Cooper, house suffered damage from Hurricane Harvey in August 2017, in amt of $112,000.00, check from flood insurance recieved and sent to Mr. Cooper after signing. We owe less than 37.000.00 on mortgage, they sent us 20,000.00 check for "emergency funds" on October 29, 2017, I returned all required paperwork,, was told no more money until 50% completed and inspected. I have used our own savings to pay contractor to get to 50%, call weekly to try to get money for repair, sent receipts of our own money we have spent, requested Inspection of 50%, received call from Inspector and set appt for inspection date and time, I waited 2 hours in drivway and he never showed. I called Mr.Cooper and told them (spoke to supervisior) to request inspector company name, was told they dont know. House remains unlivable now going on 5 months, have always paid on time with 300.00 extra to principle, I hear excuse after excuse was told they can only hold pay-off amt until 100% completed . We are having to live with relatives due to inability to receive money for repairs I am disgusted with this mortgagc company