Nationwide Relocation Services Lied about pick up date - failed to show up - attempted to alter contract InternetFort Lauderdale, Florida

  Nationwide Relocation Services regret your relocation was not performed as anticipated. Given the nature of the business, the moving industry is vulnerable to last minute changes which sometimes obscures how we function as a company. Unforeseen circumstances are liable to occur causing delays in pick up/delivery of your shipment. We make every effort in performing our customers' moves within the estimated moving dates as contracted and try to accommodate our customers despite the possible delays that may occur, unfortunately at times our efforts prove futile. If we are unable to render services at the end of the contracted date, our customers can either accept an offer to be picked up at a later date which we ensure is convenient for them or they have the right to a full refund of their deposit if they decide to dismiss our services. The agent that was secured to perform moving services was not able to perform pick up within the estimated windows, however, our records indicate you were contacted in advisement and agreed to have pick up at a later date. The agent advised our office that they arrived to execute loading but unfortunately no one was present which resulted in them continuing with their scheduled route. Pursuant to the shipping agreement, on the terms of the agent arriving and the customer is unavailable, this would be considered as refusal of services and the deposit placed to secure the move would be non-refundable. However, in the efforts of customer service, our office honored your request to dismiss our services and full refund of your deposit was issued.

To provide clarification about the Power of Attorney form you received, this is documentation to be signed by the customer appointing another individual as designate in the event of the customer's absence to ensure all necessary pick up documentation is signed. This is not used by no means necessary to over charge our customers.

Our office sincerely apologizes for any frustrations and inconveniences that we may have contributed in duration of your moving process. We most certainly value your business and our office apologizes for the unsuccessful efforts in providing services for your recent relocation and the inconveniences it may have caused. We will keep a record of your posting as we value you your shared feedback and it will definitely assist in our current efforts of improvement to our company entirely. We do hope you will allow us the opportunity to change your mind if the opportunity ever presents itself in the future. You are welcome to contact our office in regards to this response at 1-888-219-7171.


Thank you.


Sincerely,


Nationwide Relocation Services