NationwideInsurance/Agero Roadside Nationwide's Roadside Company is a joke! Nationwide

 At 6:32 am I placed a call to Nationwide's claim department. I was told I would be transferred to Agero. My pulse increased as i knew I would be in for a day of b.s. due to past experiences. When I spoke with the representaive, I specifically requested she send a tow truck with battery charging capabilities because I have somewhere to be. Of course when the man showed up, there was no tow truck in sight. I immediately got irritated. The car did not start and would indeed require a tow. The call for a tow went in at 8:42 am. It is now 12:48 pm and they are still saying 15 ETA. Nationwide is a very popular company. It is hard to believe they are conducting business with this company. It is a joke. I feel disrespected that time after time, they sell you this dream of punctuality that never happens. Millions of consumers are tricked into believing the statement of 'nationwide being on your side', but they truly are not.