Nature's Own Designs Took 4 weeks to ship, no response to phone or e-mail, product arrived damaged, now charged me and I have no product Shawano Wisconsin

      I ordered a shell chandelier from this company in January.  In February the item still hadn't shipped so I tried contacting them by phone and e-mail with no response.  I filed a claim with my credit card company to try and reverse the charges because I thought it was fraud. 

      They finally contacted me and said they would send the chandelier and they did.  It arrived damaged so I asked to send it back.  They agreed but when they realized I had filed a dispute they got very nasty with me and asked me to reverse it. I reversed the claim through paypal for them but they never issued a refund (but it has taken a few months for paypal and discover card to review the dispute).  The lady (Kathy) called me a liar and told me she was blocking me from her e-mail contacts.

       I am out $251 for a chandelier I don't have.  They will not respond to texts or e-mails (I assume because she blocked my contact info).  I suppose I am stuck with the charges since I closed my case.  I just don't want other people to make the same mistake with this company.