Navigon Refusal to issue a RMA for obvious defect Chicago Illinois

In January 2009 I purchased thru a online retailer a NEW, IN THE BOX, Navigon 7100 GPS System. At first all seemed well with the unit, it required a software update out of the box, but after that it worked well, but within a month I noticed that the unit ran out of power rather quickly (within 2 hours on what was billed as a 5 hour battery life).

By the end of May it was lucky to make 30 minutes. I emailed Navigon support as they do not have a phone and received some tips to try and make the battery life longer (plug it in overnight, hold a button for longer than normal, reset the unit) but none of these made a difference. I emailed them again on June 6th to state that none of the tips worked and I wanted to send the unit in for a repair under warranty. They emailed back within 3 days to request personal info, unit serial number, and problem. I got back an email with the tips again, I replied with another statement of I had tried these already as witnessed in the email chain and I needed an RMA so they could recitify this. That was the last response EVER from them, they have since ignored 7 emails requesting an RMA, they do not respond to straight emails to their support account, nor do they respond to support requests thru their website. My next step is to take the matter up with the NY Attorney General and file a small claims lawsuit against them for the replacement cost of an equivelant unit from a reputable company.

Colin
North Syracuse, New York
U.S.A.