Nebraska Book Company Refund Requested, But Product is Not Returned Lincoln, Nebraska

Yes, I did receive my book back along with a check of the refund I had sent. But I was charged 3.99 for the return of my book when I first received a request for a refund and still have that email that was sent to me requesting that 3.99 along with a copy of the PayPal receipt.

And there was false damage reports on my book, there were no other torn pages. And when it was returned to me, the spine was broken. I was going to update this report (which I'm doing now) after I received my check and book, which is why I didn't update until now. Plus, I do have a job and classes that I attend, so I wasn't able to update right away. (So, it can't be said that I failed to update, which the company did ask me to do, but you have to give a person time to do things, because they do have a life that they must work with).

I'm not trying to say this is a bad company, but it would be better if they were a bit more efficient with their processing and handling of customer problems. After I had contacted the company about my book again, I had received an email that said my book was found, and it hadn't been processed (info concealed for privacy):

> From: *****@nebook.com
> To: *****@comcast.net
> Cc: *****@thecampushub.com
> Sent: Thursday, January 7, 2010 9:56:51 AM GMT -05:00 US/Canada Eastern
> Subject: [Fwd: Book Return]
>
> Ms. F*****,
>
> I did find your order information (***-*******-*******). And upon
> verifying the book was returned, I found it had not been shipped. It was
> shelved and ready for return on 12/9/2009 at 11:39:36 PM, but it seems it
> was never processed. It was return ID *****.
>
> That said, I'm copying my assistant, T***, to provide you a check for
> $38.99 to the following address:
>
> ******* *******
> ***** **** ****
> ********* ** *****
>
> T***n
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I got more than what I wanted, I was just upset with how long it took for all of this to be settled. I don't think it's good for a company to not do anything until after being contacted multiple times and having complaints filed against them. It shouldn't have been done this way, but something had to be done if results were going to happen. I'm just happy this is all over with and hope this doesn't happen again. As for the other people who have dealt with this company and haven't had any results, just keep working at it, and eventually something should happen. And as for the company saying that there are customers that they have had positive dealings with, just prove it by having testimonials or something, like other companies do.
And if there are any more problems for whatever reason, I have all original copies of all email exchanges and information that I have done with the company. And you should always keep copies of information for anything, cause you never know when something might go wrong.

Despite the fact that the book we purchased was received damaged, we both sent back the book (at our expense) and provided monetary reimbursement for the book.

We had asked this poster to update this report indicating that Nebraska Book Company had gone above and beyond to resolve this issue (sending back the book AND a check for the book...even before we knew this report existed). Unfortunately, she has not provided a follow-up comment.

We work very hard to help those sellers we buy from (ironically, we are actually the customer here) when an issue with the transaction occurs. In fact, we dedicate staff to this task. It's unfortunate that the negative forum posts (like the forum posted in her report) do not always reflect the truth, nor the work we do to assist sellers post-transaction, nor the tens of thousands of happy sellers that sell to us without issue. Posters provide the negative, but never the positive or any resolutions. This ripoff report post is a perfect example where, had we not provided this information, people would be unaware that most often we resolve these issues promptly to the poster's satisfaction.

Here is the email from the poster to us, where she indicates receipt of the book and check, notes a torn page did exist and that the binding was damaged during shipment (name removed for her privacy):

---

From: #############
Sent: Thursday, January 14, 2010 6:54 PM

Hello,

I have received both the book and check back.

Please let Tyson know that when I received my book, there were no torn pages, except for the very first page (which was already there). And also that the spine is now broken. It wasn't that way when I sent it. When I took it out of the bubble mailer it came in, a few pages fell out.

I didn't receive my book back the way I sent it, but I'm just glad this is all over with.

Thanks,
#######

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Hopefully folks who read this post can get a sense for reality when it comes to how Nebraska Book Company is handling these Amazon.com seller issues. In addition to providing the same assistance you see here, we also give each seller that has a damaged or incorrect book issue an easy way to request their book be returned at our expense (not $3.99). Further, we provide telephone based support to sellers as well - which routes to a transcribed voicemail to email system handled by our support staff.

Tyson Motsinger
Nebraska Book Company
(402) 237-TEXT (8398)
tmotsinger@nebook.com