NetDetective - HD Publishing Group Useless and Runaround on Refunds Internet

Do not waste your time and money on this "service". 

On April 29, 2009 I read an article in Consumer Guides.net saying that NetDetective was their number one choice for internet detective services.  I looked up the website and decided to try it. 

Upon signing up and paying the fee, I received my information and tried to start my search.  Unfortunately, to search for someone, you need to know the state the person you are looking for lives in.  Well if you know that, you wouldn't need this service at all.  There are many other free searches available if you have that much information. 

I immediately contacted NetDetective requesting a refund.  They emailed me a three-page form to fill out on the same day.  All of this was done on April 29.  I filled out the report and immediately emailed it back to them with all the information filled in.  And I waited.  I never got any response back from them even confirming that they received my email.  I sent it again. 

I had forgotten all about the refund until now and I contacted them regarding my refund and why I haven't received it.  I gave them my order I.D. #, all the dates and information.  I received an email back telling me that they sent me a refund request on April 29th (well I had already told them that) and that per the "terms and conditions that I agreed to upon purchasing standard NetDetective, we offer a 90-day money back guarantee.  Unfortunately, it is past 90 days since my date of purchase, so no refund is available. 

Unless you want to lose your money - do NOT use this company or their services.  It is useless and a waste of time - not to mention they obviously have no intention of refunding anyone's money.