Netflix DVD rental ripoff charging me for a dvd that i never receiveed and i reported that i didn't get it ripoff waste of time SAN JOSE California

I rented some movies the ones that I received was not my first choice.
I wrote to them and told them that i dind't receive one of the movies that they were going to charge me for so they took out the twenty dollars for three rentals but i only receive two, then after i reported that i didn't receive one of the movies to close my account they told me they were going to charge my credit card anather twenty dollars, and thats not right because i didn't receive the third movie.
Plus they state you rent all the movies you want for twenty dollars a month but turn around and onlt send you three per month.
so that is adifferent from what they said.
and i don't want them to charge my card again.

Danita
Cleveland, Ohio