Complaint Review: netspend elite - Houston Texas
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- Author Not Confirmed
- netspend elite Houston, Texas United States of America
- Phone:
- Web: www.aceelitecard.com
- Category: Credit Card Fraud
netspend elite ripoff, scam, thieves Houston, Texas
*REBUTTAL Owner of company: wow
*UPDATE Employee: NetSpend
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This prepaid card is fine at first but if have a canceled transaction or purchase,
good luck on getting net spend to release your money. Remember they are not an
actual bank so a transaction Id is of no use to them. I made a purchase online through a very reputable and popular website.
My purchase was canceled immediately due to wrong address, in fact, the money was not taken by merchant but netspend decided to hold it anyway. I had to call net spend several times with the hopes of receiving my money back.
The supervisor called the company on 3 way and was told by 2 different people that the transaction had been canceled. To no avail, that wasn't good enough to get my money back. Net spend ask the merchant to fax them a form that does not exist or I would have to wait 30 plus days (yes 30) to have my funds automatically
released.
At this current time, I'm still waiting on my $320.00!
This report was posted on Ripoff Report on 02/21/2013 02:41 AM and is a permanent record located here: https://www.ripoffreport.com/reports/netspend-elite/houston-texas-77042/netspend-elite-ripoff-scam-thieves-houston-texas-1017798. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 REBUTTAL Owner of company
wow
AUTHOR: trucker - ()
SUBMITTED: Tuesday, April 23, 2013
now thats what i call good customer service
#1 UPDATE Employee
NetSpend
AUTHOR: NetSpend Corporation - (United States of America)
SUBMITTED: Wednesday, February 27, 2013
We understand that the cancelled transaction is still pending on your account. Unfortunately, we are not notified when a transaction has been cancelled, but this should have been taken care of already.
Please send your information to feedback@netspend.com and we will make sure that this is addressed immediately.
Thank you,
NetSpend
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