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Report: #153312

Complaint Review: NetVision Associates AKA NetMagazines.com - Seattle Washington

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  • Reported By: Chicago Illinois
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  • NetVision Associates AKA NetMagazines.com 1109 1st Avenue, Suite 210 Seattle, Washington U.S.A.

NetVision Associates (AKA NetMagazines.com) Failed to Provide Goods, Horrible Customer Service, No Refund As Of Yet Seattle Washington

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On April 10th, 2005 I saw an advertisement from NetMagazines.Com for what I thought was a great deal. Five magazine subscriptions for $30. Seemed too good to be true, eh? Well, you know what they say about that. I put my order in and afterwards they told me to wait up to 12 weeks for the delivery of my first magazine. They were to have arrived on July 4th. I gave them an extra 10 days, til July 14th.

When I recieved not one subscription, I called them. The line was "out of order". I filed an online complaint through their website. I got an automated response saying they would look into the matter and contact me within 5 business days. Five business days passed and not one word. I e-mailed them again. They responded with what I thought was a personal reply at the time. But we'll get to that in a moment. The e-mail said that their had been a problem with my order and that I could have one of two things done: get a refund or have the magazines re-ordered. I replied that I would like a refund unless the magazines could be sent to me within a couple weeks. I was never responded to.

I sent another e-mail. No response. I decided to try calling them. I got through! Well, at least a voicemail. I left a message. No reply. I left another message. No reply. I filed another online complaint which recieved an actual reply. It was the very same reply, word for word, that I recieved prior, asking if I wanted a refund or a re-order. I wrote them in big capital letters: REFUND!

They sent me an email on August 10th saying my refund had been granted but as of today it has not been deposited. I told them both in my voicemail and e-mail I expect a full refund by Friday, August 12th. I have already contacted the Better Business Bureau. I have prepared a Consumer Complaint for the state attorney general. I am considering filing a lawsuit, hopefully class-action.

Needless to say, I do NOT recommend ordering through this company and their website. Avoid at all costs.

Christian
Chicago, Illinois
U.S.A.

This report was posted on Ripoff Report on 08/11/2005 08:43 AM and is a permanent record located here: https://www.ripoffreport.com/reports/netvision-associates-aka-netmagazinescom/seattle-washington-98101/netvision-associates-aka-netmagazinescom-failed-to-provide-goods-horrible-customer-ser-153312. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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