Network for Good Network for Good Failed to Store Our Proper Address, and Uses Methods of a Spousal Abuser to Dismiss the Complaint washington D.C.

Network for good treat their non profit client with a demeaning attitude. They are also negligent about billing information.

Our non profit raisies funds via Google One Today Project. Google utilizes Network for Good to process the online donations. Network for Good had our address, but not our suite number so the first check was not received. After at least 3 different customer service people saying Network for Good had sent the check and to just wait, we finally got a hold of someone who cared. That person realized the error and the check was reissued. I asked if the suite number was now on thier files to avoid further problmes. They assured me the proper address was now saved and that there should't be any furture mailing issues.

Forgivng of the error, we decided to try Network for Good for the 1-month free trial. This time, three weeks after disbursement we still had not received our check. The checks are disbursed on the 15th. I had sent a total of 3 direct emails to regarding this issue on dates of the October 25th, October 28th, and November 3rd. Only the 3rd email resulted in a reply. Even then he customer service rep assumed I was asking about the Donate Now button on our website. When I claifired he said he had to refer the messge to his supervisor. That was okay, I was just relieved that this issue would be handled.

However, it was a Friday, and apparenlty Network for Good doesn't have weekend staff. I didn't receive a reply unitl Monday.  And do you know what it said? "I can see that we recently made a disbursement to your organization on 10/15/13 in the amount of $xxx.  The check number is xxxxxxx and contains the donations made to your organization in the month of September. Please let us know if there is anything else we can do for you. Have a great day! Thank you"  DUH! Captain of the Obvious!  The response only restated the problem. They did nothing to attempt to deal with the fact that our non profit had not received our funds. It was just a mockery.

Finally, I just called. The customer service person told me that the check had bee sent out (again, thanks for stating the obvious). I said, "I KNOW that, it's obvious, the issue is that we HAVEN'T received it." She still just repeated herself like a soft spoken robot. I then asked what address it had been sent to. And of course, the suite number wasn't on there. Even though i had been assured that it was now in theri data base over a month earlier. This was crazy. So I asked what remedies would be given. And she said all they could do was send the check. So I asked t speak to a supervisor. 

Supervisior David got on the phone to handle the issue. His idea of customer is to lie, blame the customer for everything, and try to make the customer feel that they stupid and crazy.  I asked him what would be done. He said they were now reissueing a check and that I should get the funds and everything should be okay. I then told him about the 2 unanswered emails, the response to the third email being inept, and the address not being saved even after being told it would be. He just said, "Well, if that's the way you feel. I'm sure those other two emails got responses. You just didn't receive them." So I asked him to send me copies of those responses, that is if they were in fact sent. David responded with, "We don't keep records of our emails. There are just so many.

After we send them just go away." Anyone in the business world knows that is complete bull! Every business keeps records of its emails so as to protect themselves in an event of a lawsuit. Every large business knows that if you walk into a courtroom and say you don't keep records of your emails the judge will know you're hiding something and your business will be toast.  But apparenlty David thinks non profit executives are idiots and will accept his lie.  So I told him, "Oh, they don't keep the emails? How conveneient!" I told him I didn't appreciate the way he and his co-workers are dimissive about my complaint. He responded, "Well if that's what you think, that we have been dismissive, when we already offered to reissue the check." I said, "No, you're suppose to give us the check.

That's a matter of law. What i'm talking about is the way this was handled. I got a messege that didn't even bother to look into the problem. They just told me a check was already sent, and it's 3 weeks after the disbrusement date, obviously it's the receiving of the check that's an issue, not the disbursement, duh." Then you'll love what David said next, "Well, if that's how you see it in your mind".  "WHAT?" I said. "In MY MIND? Okay, not you're acting like you being dismissive is all in my mind, that it's not real. You're trying to side step the issue". Then David said, "Well, if that's how you're mind sees it."  I said, "What? You're trying to make this subjective when any resaonsonable person would see----"

And then David cut me off saying, "No, I'm not be subjective, that's the way you look at in your--". Then I told him  that any objective person would see this whole things was handled poorly and that their customer service is dismissive. Then he began to talk over me with an even more condescending tone. He only stopped when I said that I went to law school and anyone could see objectively that the facts show this company is dismmissive. He finally started talking to me with respect and then apologized for the mishandling of the entire siutation. David couldn't just treat me with respect for being a non profit representative. I had to give my legal credentials. This is just absurd.

Network for Good not only has bad customer service but it employs sexist jerks as supervisors. I could tell the whole time David had this attitude towards women. It showed that he thought women were stupid and would believe any bull that came out of his mouth. His technique of attempting to say it was all in my mind is the same technique used by men who beat women. I wouldn't doubt if he abuses his wife/husband or girlfriend/boyfriend. Apparently the staff supervisor at Network for Good believes that non profit executives and representatives are just all stupid and push overs for any excuse. It's obvious that he didn't treat me with any professional dignity, and not only failed to address the issue, but attempted to convince me that the issue didn't even exist.

I doubt he would have pulled such a stunt with a business man. But I can't blame it entirely on David. At some point he was trained by the higher ups at Network for Good. I'm sure they either taught him this demeaing method of dealing with their non profit clients, or condoned the demeaning method. It reflects a very sexist attitute. It is my theory that Network for Good is well aware that most non profit exectuives and representatives are women. So they presume that we will all be pusherovers or not very bright in handling business related issues. 

To be perfectly honest, I cannot remember ANY customer service person who treated me so badly in the last 3 years. Even the cable company has treated me better than this.

Network for Good is shifty at best. The fact that they charge $69 ($59 if you commit to a year) for a Donate Button and Donate Page should be a hint. The price is descent for a business, but not a non profit where $30 can sometime mean the difference between life and death. The fact that they never responded to 2 of my emails regarding the non receipt of our charity's funds just tells us that they don't care about non profits at all. And the 3rd email was only responded to because the rep thought it was concerning something else. Then they hire a supervisor who speaks to non profits representatives with such disrespect. The whole thing just reeks of scam. I won't be subscriping to this service. I'll go back to the Paypal button on our website.