Complaint Review: Netzerotechsupport - Internet
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- Author Confirmed
- Netzerotechsupport Netzero.com Internet U.S.A.
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- Category: Internet Service Providers
Netzerotechsupport ripoff I told them i had been on vacation and their had been a storm here so I probably needed a new modem as the line was busy even when not using the computer HOWEVER THEY SPENT @^ MINUTES TELLING me things I already knew Internet
*Consumer Comment: Same Old Story
*Consumer Comment: Same Old Story
*Consumer Comment: Same Old Story
*Consumer Comment: Same Old Story
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I came back from vacation on July 29th and was trying to figure out why my phone line was constantly busy as I couldn't even retrieve my messages while I was on vacation. I figured out it was the computer as we had had some storms here while I was gone. So I tried to change some lines but that didn't work and was told I probably needed a new modem. As a last resort I called tech support and told them everything about the storm and that I thought I probably needed a new modem . They kept me on the line for 26 minutes with stuff that was on the computer that I already knew. So did me absoloutely NO GOOD. I got my bill for tech support for $52.65 for no help whatsoever. How can they do this to people? So I am disputing the charges as this is not fair and I feel I was taken advantage of. I went and purchased a new external modem and that took care of the problem. So I knew more than they did before I even talked to them!! What a fiasco.
Joanne
Collinsville, Illinois
U.S.A.
This report was posted on Ripoff Report on 08/11/2006 01:07 PM and is a permanent record located here: https://www.ripoffreport.com/reports/netzerotechsupport/internet/netzerotechsupport-ripoff-i-told-them-i-had-been-on-vacation-and-their-had-been-a-storm-he-205667. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#4 Consumer Comment
Same Old Story
AUTHOR: Cory - (U.S.A.)
SUBMITTED: Friday, August 11, 2006
"So I knew more then they did before I even talked to them". If you know more then they do, why did you bother to call them? Had the same problem though. Live out in the sticks. Have had lightning fry one modem. Had a surge protector but the surge came through the phone line and it fried the modem only. When I'm not on the computer, I unplug the line.
#3 Consumer Comment
Same Old Story
AUTHOR: Cory - (U.S.A.)
SUBMITTED: Friday, August 11, 2006
"So I knew more then they did before I even talked to them". If you know more then they do, why did you bother to call them? Had the same problem though. Live out in the sticks. Have had lightning fry one modem. Had a surge protector but the surge came through the phone line and it fried the modem only. When I'm not on the computer, I unplug the line.
#2 Consumer Comment
Same Old Story
AUTHOR: Cory - (U.S.A.)
SUBMITTED: Friday, August 11, 2006
"So I knew more then they did before I even talked to them". If you know more then they do, why did you bother to call them? Had the same problem though. Live out in the sticks. Have had lightning fry one modem. Had a surge protector but the surge came through the phone line and it fried the modem only. When I'm not on the computer, I unplug the line.
#1 Consumer Comment
Same Old Story
AUTHOR: Cory - (U.S.A.)
SUBMITTED: Friday, August 11, 2006
"So I knew more then they did before I even talked to them". If you know more then they do, why did you bother to call them? Had the same problem though. Live out in the sticks. Have had lightning fry one modem. Had a surge protector but the surge came through the phone line and it fried the modem only. When I'm not on the computer, I unplug the line.
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