Complaint Review: New Jersey EZPass - New Jersey
New Jersey EZPass New Jersey Turnpike Authority Fined me 50.00 after I Paid the toll - and I have proof of payment New Jersey
I ran the entire New Jersey Turnpike going from VA to CT on 12/22/17. My ezpass paid the full 13.85 toll. I can see it in my ezpass detail.
I got a letter from NJTP dated 2/15/18 which I received on 2/20/18 with a photo of my license plate, saying I owed a 4.75 toll and a 50.00 service charge.
I called, waited on hold for 30 minutes and talked to a representative, who told me it was just a system glitch. Per her instructions I printed my virginia ezpass detail, circled the proof of payment, which was at the exact same date and time and toll plaza, and mailed back the dispute. I thought that would take care of it.
One detail: the toll plaza, date and time were exactly the same, but the specific toll booth was different between my Virginia ezpass report and the New Jersey Violation.
On 3/9/18, I got a letter from them stating that my dispute was denied because the 50 day time limit had passed, and therefore I had to pay. The initial letter was dated after the 50 days! I never had a chance to dispute it! I'm going to pay it, because I'll be making that trip again, but this is simply state-sponsored extortion. Their system has a flaw, and I have to pay for it.
This report was posted on Ripoff Report on 03/11/2018 03:29 PM and is a permanent record located here: https://www.ripoffreport.com/reports/new-jersey-ezpass/new-jersey/new-jersey-ezpass-new-jersey-turnpike-authority-fined-me-5000-after-i-paid-the-toll-an-1433756. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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