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Report: #1475013

Complaint Review: NewFrog - Internet

  • Submitted:
  • Updated:
  • Reported By: Shannon — Rapid City South Dakota United States
  • NewFrog Internet China

NewFrog Poor packing damaged U-drive [flash drive] beyond use which contained drivers / software 'In English'. Refused replacement. Internet

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42cm/16.54Inch 3D Naked Eye Hologram Advertising Holographic Projector (US) * There's a small chip on the middle of the fan glass. *Though the advertisement and paper insert was in English, the software files on the fan's memory card was in Chinese, which I cannot read! *The U-drive [with vital hard drive & software] was broken by the power supply packed next to it. I contacted CS 5+ times by email, and chat once. I tried a phone call that wouldn't go through. They wrote back several times refusing to replace the broken drive!!! They keep asking me to take it to a repairman, but no such person can replace the software and drivers in that flashdrive! * I even went to far as to translate my complaint / request into English for them. Note: I cannot translate the Chinese on the display fan memory card because the instructions file text is a photo - not actual text. Their only fault I can forgive is that they sent a black colored fan instead of the advertised white. $101.66 total I paid.

This report was posted on Ripoff Report on 03/09/2019 11:27 AM and is a permanent record located here: https://www.ripoffreport.com/reports/newfrog/internet/newfrog-poor-packing-damaged-u-drive-flash-drive-beyond-use-which-contained-drivers-so-1475013. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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