NewFrog Poor packing damaged U-drive [flash drive] beyond use which contained drivers / software 'In English'. Refused replacement. Internet

42cm/16.54Inch 3D Naked Eye Hologram Advertising Holographic Projector (US) * There's a small chip on the middle of the fan glass. *Though the advertisement and paper insert was in English, the software files on the fan's memory card was in Chinese, which I cannot read! *The U-drive [with vital hard drive & software] was broken by the power supply packed next to it. I contacted CS 5+ times by email, and chat once. I tried a phone call that wouldn't go through. They wrote back several times refusing to replace the broken drive!!! They keep asking me to take it to a repairman, but no such person can replace the software and drivers in that flashdrive! * I even went to far as to translate my complaint / request into English for them. Note: I cannot translate the Chinese on the display fan memory card because the instructions file text is a photo - not actual text. Their only fault I can forgive is that they sent a black colored fan instead of the advertised white. $101.66 total I paid.