Newspaperarchive.com Avoid business with them, customer service is HORRIBLE Cedar Rapids Iowa

Okay, fair is fair and I'm going to post a follow up on my prior post complaining about newspaperarchive.com. I took the company to task pretty succinctly in my emails to them in the past, and in particular an email today, along with some comments about the poor press they've received online(and which I've contributed to above) for their service problems.

As it turns out, I received moments ago a direct phone call from the service manager from his home on a Saturday with resolution (fingers crossed) of my situation as I've described in my prior post. Yes, I can't retract the post, nor should I because the problems did occur, but an acceptable reason for why I didn't get any email responses was given, along with the assurances that my refund problems would be resolved.
So, I'll give the customer service manager due credit for diligence in calling me directly outside of normal working hours and working with me to my satisfaction.

I can dish out the blame, but will rightly serve up praise as well when earned. In this case, undeniably I had problems, and at this point I think they'll be resolved.

Okay, fair is fair and I'm going to post a follow up on my prior post complaining about newspaperarchive.com. I took the company to task pretty succinctly in my emails to them in the past, and in particular an email today, along with some comments about the poor press they've received online(and which I've contributed to above) for their service problems.

As it turns out, I received moments ago a direct phone call from the service manager from his home on a Saturday with resolution (fingers crossed) of my situation as I've described in my prior post. Yes, I can't retract the post, nor should I because the problems did occur, but an acceptable reason for why I didn't get any email responses was given, along with the assurances that my refund problems would be resolved.
So, I'll give the customer service manager due credit for diligence in calling me directly outside of normal working hours and working with me to my satisfaction.

I can dish out the blame, but will rightly serve up praise as well when earned. In this case, undeniably I had problems, and at this point I think they'll be resolved.

Okay, fair is fair and I'm going to post a follow up on my prior post complaining about newspaperarchive.com. I took the company to task pretty succinctly in my emails to them in the past, and in particular an email today, along with some comments about the poor press they've received online(and which I've contributed to above) for their service problems.

As it turns out, I received moments ago a direct phone call from the service manager from his home on a Saturday with resolution (fingers crossed) of my situation as I've described in my prior post. Yes, I can't retract the post, nor should I because the problems did occur, but an acceptable reason for why I didn't get any email responses was given, along with the assurances that my refund problems would be resolved.
So, I'll give the customer service manager due credit for diligence in calling me directly outside of normal working hours and working with me to my satisfaction.

I can dish out the blame, but will rightly serve up praise as well when earned. In this case, undeniably I had problems, and at this point I think they'll be resolved.

Okay, fair is fair and I'm going to post a follow up on my prior post complaining about newspaperarchive.com. I took the company to task pretty succinctly in my emails to them in the past, and in particular an email today, along with some comments about the poor press they've received online(and which I've contributed to above) for their service problems.

As it turns out, I received moments ago a direct phone call from the service manager from his home on a Saturday with resolution (fingers crossed) of my situation as I've described in my prior post. Yes, I can't retract the post, nor should I because the problems did occur, but an acceptable reason for why I didn't get any email responses was given, along with the assurances that my refund problems would be resolved.
So, I'll give the customer service manager due credit for diligence in calling me directly outside of normal working hours and working with me to my satisfaction.

I can dish out the blame, but will rightly serve up praise as well when earned. In this case, undeniably I had problems, and at this point I think they'll be resolved.