Complaint Review: Next Door and Windows - Bridgeview Illinois
- Next Door and Windows 9704 Industrial Drive Bridgeview, Illinois United States of America
- Phone: 708-233=0444
- Web: nextdoorandwindow.com
- Category: Builders & Contractors
Next Door and Windows Unscrupulous business practices, inept and incompetent Bridgeview, Illinois
*REBUTTAL Owner of company: Co-Owner
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In August, I sent in the downpayment towards a window purchase. In September, the salesman, Dan came out to remeasure and perform a lead paint test and for me to sign the purchase documents. At the end of September 2011, my downpayment check was cashed. I waited 6 weeks until mid November, finally called to see when my window would be in and found out they didn't even place the order for the window. After trying to resolve the matter with the salesman Dan, and the owner, Mr. Burns, the price of the window changed (even though there was a signed contract). All of this after I purchased $7,500 worth of windows in 2009 and 2010. I finally asked for my money back. I wouldn't recommend this company to anyone.
This report was posted on Ripoff Report on 11/14/2011 08:13 PM and is a permanent record located here: https://www.ripoffreport.com/reports/next-door-and-windows/bridgeview-illinois-60455/next-door-and-windows-unscrupulous-business-practices-inept-and-incompetent-bridgeview-798042. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 REBUTTAL Owner of company
Co-Owner
AUTHOR: Next Door & Window - (United States of America)
SUBMITTED: Monday, November 21, 2011
We understand that we mishandled our customer's order, and sent a refund of the original deposit as requested. One of the owners called our customer back and offered to complete the project for the original price quoted.
It is very important to us that every customer has an excellent experience with our company and we are extremely sorry this happened.


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