Nextbook USA Nextbook Pathetic Line of Products with even worse Customer Service West Covina California

Consumers need to be aware that this company makes a sub-par product, and they provide extremely poor customer service.  I bought the NextBook 8 HD, and it was wonderful for about two days.  Then, the problems began, and I have since learned that the entire Nextbook line has, every incarnation, has had the same problem.

There are plenty of resources online for the Nextbook 7, even youtube videos, explaining and showing how to fix the problem that the entire line has in maintaining a WiFi connection.  Even the Nextbookusa.com website has a firmware upgrade to address the problem with Nextbook 7.  For Nextbook 8, not so much unless you have hacking skills.

So, I called customer service.  After being asked if the tablet had connected to my WiFi before, I was asked if the wireless router I was trying to connect to belonged to me.  (It does.)  I was asked for the name of my router.  I thought, "Good, now I'll get somewhere.  She can tell me if I need to change router settings."  No, she just wanted to know if I was telling the truth about owning my own wireless router apparently.

The only suggestion I was given was to reset the machine to the factory state.  I did.  When it failed to find the network again, I was told that they could replace the tablet if I had my receipt.  I was not asked if I had tried to manually add the network (I had), I was not asked to try using the WPS pin entry (even though I had already tried that), and it was not even suggested that reboot my modems (although I had tried that, too).  No, just, send it back with the receipt and we will give you another one (that will no doubt work as well as the one you are exchanging). 

This tells me that Nextbook KNOWS this product is inferior, that they have done nothing to fix the problem, and that the product is so cheaply made that they can easily afford to throw a "new" replacement at you rather than TRY to fix the problem.

One last comment, while typing this, I was calling Nextbook again because I wanted to speak to a supervisor regarding the poor treatment I received from a customer service rep.  The sweet little gal who answered this time was apologetic and embarrassed--because it was the SUPERVISOR who had been so rude and inept at providing any kind of service!!

A word to the wise: Don't waste money or time on Nextbook.