Nextel Communications Aka Nextel Bills Customer $51.50 Because They Took Four Days To Port A Number Nationwide Nationwide

You may be technically correct in that somewhere in the microscopic boilerplate language of the user agreement, there may be language that specifies that mid-month cancellations are no prorated. This may be legally acceptable, but that doesn't make it ethical or moral. If someone doesn't use the service for a whole month, the right thing to do would be to prorate the usage.

I am soon doing to cancel my Nextel service because of poor coverage. We are not talking about the occasional dropped calls, with are talking about miles of freeways that are not covered in the 6th largest city in the U.S. Every carrier I have spoken with says that Nextel is the worst when it comes to procesing porting requests in a timely manner, so this 4 days might not be the customer's fault.

I finally realized that I shouldn't be paying Nextel for bad coverage when I can get better coverage and the same amount of minutes cheaper from other carriers.

I am an employee with nextel and perform customer care and technical support. if you read your service agreement it clearly states that when end your contract or service with nextel for whatever the reason is, you are NOT prorated for any reason and that you are still responsible for the ENTIRE month's service.

i get these calls all day, so PLEASE before you enter into any agreement with any company check the service agreement, READ ALL parts of the agreement. if you lose your original copy of any nextel service agreement it can be found in your users guide, the last five pages. you can find a copy of your users guide online @ nextel.com or you can walk into any place that sells nextel they will always have a copy of the service agreement available.

you are NOT due ANY credit nor due you deserve a credit. i know what i am saying sounds mean, however, if you educate yourself then you won't get ripped off.

I work in Gov. customer care. I deal with billing calls like this all day. It is correct that you would have to pay for the charges that had been incurred durring the time your services were still active waiting for your number port to go threw. You shouldn't have been charged though for a full month. What you would need to do is call care and seeing that there was no usage on the billing for the final month you would be credited since the account was no longer active. As I said, yes you would have paid for the 4 days your services were still active but once the phone is canceled you are no longer charged. The only other thing you could have been charged for would have been for 411 calls, long distance or overage that are not part of your monthly plan.