Report: #1375077

Complaint Review: NinjaTrader - Nationwide

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Ripoff Report is Xcentric Ventures

Submitted: Wed, May 24, 2017
Updated: Wed, May 24, 2017
Reported By: wtoddbuckley — Los Angeles California USA

Author Not Confirmed

Why?

NinjaTrader Nationwide USA

Phone: 3122621289
Web: www.ninjatrader.com
Category: Brokerage Companies

NinjaTrader Won't return unused platform fees for an unstable platform. Chicago Nationwide

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I opened an account with NinjaTrader. I choose to lease the platform for a year. Two weeks into the lease, the platform crashed several times. It also, used a huge amount of resources on my windows 7 i7-4790K CPU with 32 GB of ram. After spending countless hours with remote support and email communications, I gave up and decided to terminate our relationship. All this was within 30 days of my 12 month lease.

When I asked for a refund, this is what I got.

Hello William,

Thank you for the note.

Your lease is set to expire on 04-06-2018

We do not provide refunds for unused time left on a lease.

Let us know if we can be of further assistance.

Sincerely,
Christopher
NinjaTrader Platform Customer Service

RIP OFF.

This report was posted on Ripoff Report on 05/24/2017 09:09 AM and is a permanent record located here: https://www.ripoffreport.com/reports/ninjatrader/nationwide/ninjatrader-wont-return-unused-platform-fees-for-an-unstable-platform-chicago-nationwi-1375077. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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