Complaint Review: NISSAN MOTOR COMPANY LIMITED - CHUO-KU, TOKYO Other
- NISSAN MOTOR COMPANY LIMITED 17-1 Ginza 6-chome CHUO-KU, TOKYO, Other Japan
- Category: Auto manufactures
NISSAN MOTOR COMPANY ripoff TOKYO JAPAN
*Consumer Comment: what a coincidence
*Consumer Comment: what a coincidence
*UPDATE Employee: Quote for Nissan Spare Parts ..Services has been established in Afghanistan
*Author of original report: THIRD UPDATE - POSSIBLE FIX AT THIS STAGE
*Author of original report: EFFICIENT NISSAN DEALER FINALLY DETERMINES MAJOR FAULTY PARTS TO BE REPLACED
*Author of original report: LETTER OF ACKNOWLEDGEMENT FROM NISSAN MOTOR CO. JAPAN
NISSAN MOTOR COMPANY LIMITED THEY TOLD ME TO DRIVE MY FOUR-WHEEL-DRIVE TILL IT GETS WORSE BEFORE THEY WILL FIX IT CHUO-KU, .....
NISSAN Four Wheel Drive
Model: Patrol ZDAC
Year of Manufacture: 4/01
Reg. Number: RGC 167
Purchased: October 2001.
I am writing to you seeking help and advice, because I have some problems with my four-wheel drive Nissan Patrol wagon, which I have owned for just over one year. I have tried to explain to you what these problems are, as I see them, below.
I feel that some NISSAN staff I talk with in general perhaps cannot help me, despite their willingness, due to what may be NISSAN Australias policy, where it does seem that the customer is not really the reason for their being, but rather a means to simply make money.
It seems plain to me that some NISSAN staff cannot, or do not want to, either admit to or solve the problems with my vehicle. As it is most unlikely that my vehicle is the only one with these problems, I cannot understand why NISSAN staff have claimed that they have never heard of or experienced such things.
To his credit, the Service Manager at my Nissan Dealer, Yarra Valley Group, in Croydon, MELBOURNE, Australia, has tried to sort out these matters, but nothing has permanently solved the problems.
I properly believe these matters are faults, and that they should be corrected under warranty.
ONE: The first worry is a strange clunk which comes from under my vehicle when I stop, or start off, and sometimes even when I just take my foot from the accelerator pedal and then put it back on again after stopping.
This peculiar clunk effect first became noticeable to me when the vehicle was just 6,000 kilometres old. Unfortunately, this matter has been going on since then, and no-one at Nissan here in Australia, at this stage, seems to want to properly find the cause, and then fix it.
TWO: The second matter is to do with the automatic gearbox. Sometimes it will not change gears. Once again, this problem was first really noticed when the vehicle had done about 10,000 kilometres.
DETAILS - ONE:
I bought the vehicle from Yarra Valley Nissan when it had done about 9,000 kilometres. It had been a demonstration vehicle, was as new, and had been driven by the Sales Manager.
I drove it first when it had just 6,000 kilometres on the odometer. On return from my test-drive I then asked the Service Manager whether all Nissans had such a sort of clunk in their
suspension. He was unable to answer my question.
Some months later I bought this same vehicle, intending to use it to tow my caravan. As this clunk was still present I again asked the Service Manager to investigate it and fix the problem, obviously under NISSAN Warranty. Now it is fifteen months later and the same problem still exists.
This clunk may or may not occur when I put the brakes on, or when I take my foot off the brake pedal, or when I take off after being stationary.
Sometimes just the one clunk will happen, sometimes none, sometimes all three. At high speed I can sometimes make the clunk happen by taking my foot sharply off the accelerator and then putting it sharply back on again.
The same clunk or clunks happen whether or not I am towing my caravan.
One thing that I have noticed about these clunks is that whilst they will still happen when the vehicle is first driven and is cold, they do not have quite the same sort of sharpness until the vehicle has travelled a few kilometres, and is properly warmed up. Sometimes these clunks are so harsh the
vehicle will shudder. They can be felt through the drivers seat, and through the floor and steering wheel, and I believe they would be most damaging to other parts from shock-load.
A senior Nissan mechanic advised me he believed that similar clunks in other vehicles had been fixed by tightening up, very tightly apparently, some or all of the flexible joints in the suspension and axle linkage or location arms. I believe my vehicle was checked for this possibility, but I am not certain.
One diagnosis was that the tailshaft was faulty. Unfortunately, after a wait of several months, I was told such a spare part did not exist in either Australia or Japan. Thus, another tailshaft was adapted and fitted. There is no doubt that replacement of a tailshaft does, for some time, reduce these clunks.
There was a noticable improvement in behaviour after the first change, although the clunk was still slightly there. However, after less than 20,000 kms the clunk was back again, and as bad as before. Ultimately the Service Manager fitted a third tailshaft, and at now 66,000 kms this one now is again quite bad.
The Service Manager has driven the vehicle several times, and has done driving comparisons with other similar vehicles. He agrees with me, and with many of my passengers, that there is definitely a most peculiar clunk in my vehicle. I must point out that this does not happen all the time, and this is part of why it is so annoying and frustrating.
After the first tailshaft replacement, when the clunk had returned as bad as before, the Service Manager arranged finally for a specialist engineer from NISSAN Australia Head Office in Dandenong to test drive my vehicle. He drove it for only ten minutes, and not in the conditions I asked for, and he then admitted that there was some sort of clunk there.
Then he made a point of saying that it was not sufficient for him to be sure, and that he wanted me to continue to drive the vehicle until it became much worse, then he could be more certain what the problem was!
Recently I was advised by the Yarra Valley NISSAN Service Manager that, as I was travelling around Australia and towing my caravan, I should attend the NISSAN Dealer in BUNDABERG, Queensland, where I was staying at the time.
I did this, but a number of reasons were given as to why the Queensland specialist engineer could not test-drive my vehicle, and also why the NISSAN Dealer in BUNDABERG could not help with my vehicle. The Yarra Valley Service Manager said to me that all details about my vehicle were entered on the NISSAN Computer Network, and therefore the BUNDABERG NISSAN Service Manager would be able to read the details and history on my vehicle. The BUNDABERG Service Manager said that this was not the case at all. There would seem to clearly be some lack of consistency
in NISSAN Service Workshop reporting.
I was really disappointed with this sort of casual cant help attitude. Once again I have been simply ignored. Thus, the clunks, and other problems, remain.
At about 20,000 kms, during a trip I drove my vehicle over Mt. Koszciusko. I believe this Australias tallest mountain. For at least twenty kilometres during this climb to, and along, the top my vehicle simply slowed down. It had absolutely no power, and it would not change gears. It seemed to me as though it was stuck in second gear. I estimate the steady speed over this time to have been about 25 kilometres per hour, maximum.
Nothing I did would make it improve, or alter its condition. I was particularly unhappy about this matter, and immediately reported it in detail to my Service Manager when I could, by phone. On our arrival home the vehicle was test-driven but the problem did not re-occur. The air-mass sensor was changed by the Service Manager when he test-drove the vehicle again, but as I have not repeated this trip over the mountain I do not know whether this replacement cured that particular problem or not.
However, this problem of not changing gears still occurs. Sometimes this is in unfortunate places. It can happen on straight flat road, after going around a roundabout and accelerating normally, then not getting any gearchange upwards, despite whatever acceleration attempts are made. This may go on for several hundred metres, or just fifty metres. Taking my foot off the accelerator to force the gearbox to change up does not always work.
It also happens, for example, occasionally on a sharp turn at an intersection, from a flat road around onto an uphill. As I make the turn the gearchange downwards might occur on slowing prior to or at the turn, but then it may refuse to change gears upwards, until sometimes 100 metres around the turn and well up the hill, despite the accelerator position. The reverse sometimes also occurs. That is, on slowing down the gearbox does not seem to change down, and therefore when the climb begins the engine cannot cope with the vehicle load. Sometimes I have had the accelerator pedal flat to the floor and still the gearbox will not change down, as it ought to do through the detent button.
I believe it is important to note that the problems of gearchanging have also occurred since I first bought the vehicle, and are no different now than in the beginning. The matter of the gearbox ceasing to function properly on Moonbi Hill, a warranty claim referred to next, has had no bearing on this particular problem.
GEARBOX FAULT WARRANTY CLAIM:
I believe a NISSAN Australia file exists on this matter. This was a serious occurrence, and could have been a major problem. It caused all involved a lot of lost time, effort and money, and it made me definitely wonder whether I should have bought this NISSAN. This is a sad situation, as I have owned nine Datsun or Nissan sedans, and now this four-wheel-drive. All of them
have been totally and completely reliable and given me much pleasure all, except this four-wheel-drive.
When I bought this vehicle I paid almost $1000.00 to have the proper NISSAN Extended Warranty [5 years/150,000 kms]for my vehicle, as I intended to keep it for some years.
Unfortunately, for the first time in my life, I was forced to claim on this warranty in early October 2002, when the automatic gearbox ceased to function on a most dangerous hill.
NISSAN Care had to be used, and some potentially very unpleasant matters were smoothed over when I was ultimately assisted by the NISSAN National Customer Service Manager. My experience showed me that the company acting for NISSAN to provide the
Roadside Breakdown Assistance has need to improve its Customer Relations systems. I have submitted a report to them, but I am not hopeful of any proper result, as they have not replied to me as yet.
I know that the Yarra Valley Nissan Service Manager has been often in contact with NISSAN Australia Head Office staff over ongoing problems with my vehicle, and I am assured that he has logged these matters on his computer system since I first
reported them to him. I believe NISSAAN Australia would therefore also have knowledge of these other problems with my vehicle.
It seems I have so far achieved very little, and nothing satisfactory or permanently correct, in my efforts to have my vehicle made good.
I am really disappointed that such a good vehicle should have these faults, especially when considering my previous experiences with NISSAN. NISSAN Patrols. My father has a 2002, Series 3 diesel model GU Patrol, and my son also has a 1997 GQ diesel Patrol, and his father-in-law is driving his third GQ petrol wagon. Theirs are all better than my particular one.
Thus - I am now seeking your advice, and support, to enable me to get my four-wheel-drive fixed, and made properly into the vehicle it could be.
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