Nissan Of North Olmsted, Steve Johnson Jr. Deceived by the salespeople, then was rudely insulted over the phone for having "wasted their time"!!! North Olmsted Ohio

On Monday 5/18/09 I came to the Nissan of North Olmsted dealership to look at a used 2008 BMW 335xi.

The salespeople who assisted me were Steve Johnson Jr. and Jarod Miller.

After having further researched the vehicle myself, I feel that I was deceived about the car's tires (Jarod said they were not runflats after going back and supposedly researching them online when indeed they were) and lack of a spare tire in the trunk - but that's not where it ends.

On Thursday afternoon, 5/21/09, I got a very rude phone call from Steve Johnson Jr. After I tried nicely to explain to him that I was no longer interested in the vehicle, he accused me (in a very resentful tone) of "wasting his time", "keeping him late", "copping out" and not telling him "like a man" that I wasn't interested.

He also tried to tell me that it was my fault that I didn't research the car better prior to coming in, and that I should have already known myself that the tires were the problematic runflats that have created multiple class action lawsuits against BMW.

It amazes me that someone with this bad of an attitude problem still has a job as a car salesman.

I work in a corporate environment and we are typically not allowed to make personal phone calls, which is why I sent an email on Thursday morning explaining to Steve why I was no longer going to pursue the BMW.

I have never been this insulted in my entire life by a salesperson (or anyone in general for that matter). I used to work as a salesperson in retail, and if we told off a customer like Steve did to me, we would get fired on the spot.

This has me absolutely outraged and I will not stop until corrective action is taken against both Steve Johnson Jr. and Nissan of North Olmsted.

Customer
North Royalton, Ohio
U.S.A.