Complaint Review: NMB - New Millenium Bank - New Brunswick New Jersey
- NMB - New Millenium Bank P O Box 2693 New Brunswick, New Jersey U.S.A.
- Phone:
- Web:
- Category: Credit & Debt Services
NMB - New Millenium Bank Fraudulent charges to my bank ripoff New Brunswick, New Jersey *EDitor's Suggestions on how to get your money back into your bank account!
*REBUTTAL Owner of company: fraudulent charges
*Author of original report: NMB Bad Business Practices
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This morning I awoke to find that NMB processed a withdrawl from my checking account for $129. I immediately filed a claim with my bank but was told it will take up to 10 days to resolve the claim. Even with that, they stated that they may not resolve the issue in my favor.
I attempted to contact NMB to attempt to resolve it from their end, unfortunately, after over 30 minutes of searching for a way to reach them via the phone, I found that there was no phone number to contact them with regards to my issue. There was no customer service number available on their website and no number was transmitted with the transaction.
I finally submitted a web interface communication advising them of the situation and that I expected immediate contact. That was over an hour ago, so I am guessing they do not review email submissions very frequently. I was certain to include my intent to prosecute an person(s) involved with this to the fullest extent of the law.
I will submit an update if they ever bother to contact me.
Rinault
Pueblo, Colorado
U.S.A.
EDitor's Suggestions on how to get your money back!
HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:
Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.
According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.
If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.
Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!
DO NOT TAKE NO FOR AN ANSWER!
Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.
And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.
Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.
If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.
CHARGES TO YOUR CREDIT CARD
If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.
Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.
And good luck Let us know how you do!
ED Magedson Founder, Rip-off Report.com & Author of www.ripoffrevenge.com
EDitor@RipoffReport.com
badbusinessbureau.com
www.ripoffreport.com
Don't let them get away with it.
Make sure they make the Rip-off Report!
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CLICK HERE to read about Credit Card Scams... find out how to get your money back. *Rip-off Report Investigation provides valuable information.
Click here to read other Rip Off Reports on New Millennium Bank
This report was posted on Ripoff Report on 08/15/2007 07:20 AM and is a permanent record located here: https://www.ripoffreport.com/reports/nmb-new-millenium-bank/new-brunswick-new-jersey-08903/nmb-new-millenium-bank-fraudulent-charges-to-my-bank-ripoff-new-brunswick-new-jersey-e-267628. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 REBUTTAL Owner of company
fraudulent charges
AUTHOR: Robert Hunt - (U.S.A.)
SUBMITTED: Saturday, August 18, 2007
Dear Rinault,
As I was reading your report, I was perplexed, alarmed, and even amused as to what you have written. There were several innacuracies with your report and I wanted to take the time to address them.
Firstly, you stated that, "There was no customer service number available on their website." This is both false and not true. This bank website, nmbonline.com, has both the branch's phone number and the credit card department's phone number. The Credit Card Department's number can be found here: nmbonline.com/ccard_application.html
Secondly, you stated that the "bank refused to talk to me and transferred me to the Credit Card Department." The transaction that was allegedly made with your checking account was made through the Credit Card Department, which is why this is the correct department to contact. The actual branch does not deal with credit card complaints so their alleged "refusal" to speak with you is them kindly transferring you to the correct department that will help you. Thus, this is also an illegitimate complaint on your part.
Thirdly, you stated "I offered to provide them with the transaction record so they could begin the refund process to which they stated they would only do something if my bank sent them information." There is a reason that this is the banks policy, and someone who does not take the proper time to ponder this is in danger of jumping to inappropriate conclusions about the bank's astute guidelines. Whenever a fraudulent transaction is made, the victim is sometimes able to file a dispute form with their own bank and get that refund.
In the event that the bank will not do that, all NMB does ask is that your bank fax a statement saying they will not do the reversal, which is when NMB cuts you a check from their office. This policy thus has a mechanism in place to prevent a fraud victim from recieving 2 refunds: one through their own bank, and a check from NMB. I am sure that from a common sense perspective, you would agree that this is a very astute and sensible policy.
Fourthly and most importantly, you stated, "they do not care to take preventative measures" to prevent this fraud. This is not a problem with NMB, its a problem with being able to buy anthing online and it is one that can never be fixed. If someone steals your credit card and buys something on ebay with it, are you going to file a complaint with ebay stating "how did you know this guy using my credit card is not me." Thus, your claim is both insensible and proposterous.
Please take the proper time to make sure you have all of correct information before jumping to conclusions about a very friendly and community-oriented establishment, such as New Millennium Bank.

#1 Author of original report
NMB Bad Business Practices
AUTHOR: Rinault - (U.S.A.)
SUBMITTED: Wednesday, August 15, 2007
I finally tracked down a number to New Millenium Bank via this website. 732-729-1100. The bank refused to talk to me and transferred me to the Credit Card department. I offered to provide them with the transaction record so they could begin the refund process to which they stated they would only do something if my bank sent them information and then they would respond within two weeks with the results of the investigation.
They stated I must have entered an application online, to which I replied that I had not and had to argue that point for several minutes before the agent would listen. I asked them what safe guards they used to prevent this type of action and was advised they make sure they get a name and address for investigative purposes after the fact.
Apparently, they do not care to take preventative measures, such as transmitting the applicants name and address with the withdrawl request to allow banks the opportunity to reject those payments as fraudulent. I was advised by the agent that they do not do that simply because it would create too many problems with their application processing.
Guess that should be a heads up to all the scammers out there, NMB is your friend, they do not want to ensure that they take any precautions to prevent fraud activities.
As a result I am filing a BBB report, filing a report with the appropriate banking agencies, and will be submitting information to the local news agencies to see if they are interested in running a story on this organization. I for one will be certain to never utilize or recommend them.


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