Nobel House Jewlers Did not deliver the product that the promised. Did not try to resolve my problems. Overland Park Kansas

On February 23rd of 2007 I went to Noble House Jewelry with my girlfriend Tracy.We purchased a ring. We selected the ring looking at different setting and different loose diamonds. Our salesman Bob would show us a setting and then hold a diamond up with a small pair of tweezers to show us how the stone would look in each setting. We found a setting we liked but it didn't look right the way that he held it up. We told Bob we they could make radiant cut diamond more in line with the other diamonds in the setting that we would like that one he held the stone down lower and told us that it would be mounted that way. They then asked me to pay for it in full saying that is the only way they would mount it. I paid for in full.

I went to pick it up the next day. The ring was not mounted as Tracy and I were told it would be. I did tell Bob this. Bob said show it to Tracy she what
She thinks. I wasn't able to show it to Tracy until Sunday night. First thing she said was it not how they told us it would be made. I agreed. I took it back the next day. That was Monday February 27th.

When I took the ring back I explained the ring was not made as it should have been made. That it was not constructed properly or how we had been told it would be constructed. There return policy was explained to me and I explained to them that this was not what I agreed to purchase. They took the ring to the back where I thought they may be talking to silver smith to see if they could fix it or if it was even possible to make the ring the way Tracy and I were told it was to be made. They didn't invite me in to the back where they took the ring. They simply took the ring and did not return. I waited and had other appointments and I needed to leave. When no one came back I left. I left the other documents that I had received when I picked up the ring, the diamond certificate and the receipt on the counter. The ring was already out of my passion. I was on crutches when I left there was no sudden move to the door.

They never offered any solutions or even suggested that they could make the ring they way that they told us it would be made and from that point on never tried to contact me and refuted all attempts made be me to contact them I call that afternoon my call was not returned. I called the number on my BP visa card to find out about the return the next day to see if I had been credited on my account I was told that I had not been and told them I was disputing the charges. I asked if they were coming back and this could be verified by the records at Chase Visa. I called them to make sure that the purchase had been cancelled. The only way that they have responded to anything is to reinstate the charge for the ring after the credit card company had removed the card from my account.

Dan
Overland Park, Kansas
U.S.A.