North American Van Lines many items broken & missing. *REBUTTAL

I too had the experience of moving with this company and must say the comments presented above by "Annette" serve as a prime example of the quality of who works there.

My desk was badly damaged in two spots resulting in a payment of over $100 worth of damage, all as a result of the crew who refused to listen to any direction on re-assembly (from the person who had assembled it in the first place). One of the drivers nearly broke my drill trying to use it.

When there are so many choices of actual reputable companies, who know enough to treat a customer with respect, as well as their possessions, why bother giving the business to a company who is simply unprofessional?

Moving is stressful enough as it is!

While I understand that some unscrupulous customers could report damage to items that never existed, there are exceptions to every rule. If the item was packaged, broken and disposed of due to safety reasons, the claim should be honored.

For example, I recently used North American (company paid for move as well). The packers broke a soap dispenser (during one of their numerous bathroom "breaks"). The packer came out of the bathroom (which now smelled horribly) rudely stating, "Dude, I broke your soap dispenser." How was that possible? To use it, all one has to do is pump the top a few times! How does one break it in numerous pieces?

Regardless, as this was a ceramic item, with now sharp edges and since I was moving across country, I disposed of it and filed it a claim (along with other items). North American gave me the same excuse - they cannot verify it was damaged and therefore they won't refund me. Was I supposed to take a broken and now dangerously sharp dispenser with me on a cross country move just to prove to North American that their own packer broke it?!

I have moved many times in recent years, using a variety of moving companies. This was by far my worst moving experience ever (I have filed my own story). I will never use North American again - they are dishonest and unprofessional.

I AM A HOUSEHOLD DRIVER AND THE POINT IS THAT EVERYTHING THAT GET DAMAGED OR BROKE OR LOST SHOULD BE NOTED ON THE CHECK OFF SHEET OF YOUR INVENTORY. THEN YOU SHOULD KEEP WHAT IS BROKE TO BE INSPECTED BY CLAIMS PERSON. THAT IS WHY MOST ELTRONICS AND SUCH HAS MCU MECHINAL CONDUTION UNKOWN

They filed the following rebuttal to the above Rip-Off Report:

Their email: mastamuva@aol.com
Their name: Steve Wood

Their relationship to the company: Supporter

Rebuttal:
I can understand the customers concern with the safety of the children. The moving company has a point too. If movers were responsible for items not known to actually exist it would be a joke as claims would be rampant. Perhaps a Rolex collection or a Ming vase would be claimed only to get cash from a reputable mover. I think I would have saved the broken article if a claim was to be made. Not all customers are as honest as you are.