Complaint Review: North Georgia Mountain Associates, LLC - Blairsville Georgia
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- Author Not Confirmed
- North Georgia Mountain Associates, LLC Blairsville Blairsville, Georgia United States of America
- Phone: 706.781.1321
- Web: www.ngamtn.us.com
- Category: Cellular Phone Companies
North Georgia Mountain Associates, LLC work at home rip off Blairsville, Georgia
*REBUTTAL Owner of company: Agent was a "No Show" for selected hours
*REBUTTAL Owner of company: Agent was a "No Show" for selected hours
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This company has ripped me off of pay for the period of May 18th to the 31st. Below is a copy of the final email to North Georgia;
I have been waiting and waiting for the pay due to me. There has been no word even though the email you forwarded to me stated that there was earnings due. I have not received the gross amount of $117.xx that the email proved I was due. The pay period in question paid me for May 16th, 17th and the 18th. This pay was $116.xx net. The gross amount of $117.xx was for May 27th, 28th, 29th, 30th and the 31st. You seem unable to comprehend this.
I also feel that this matter was not of importance on your part. I wanted to remain employed but I cannot and will not work for an organization that takes such matters light-hearted. Therefor I have to sever my ties with North Georgia Mountain and Arise. I also will be filing a complaint with the Better Business Bureau against both organizations. I also understand that this will not get the pay due to me. I was instructed that I need to file a lawsuit in small claims court.
This cannot be done as I live about 1,000 miles away. I had great hopes that you would have gotten this matter resolved to the benefit of all parties involved. I hate to feel the need to pursue such actions but I have been left no other options. You also only followed this up by using email which has not been success instead of corresponding with Arise over the phone. A phone call would have explained the situation fully.
When Arise runs the invoice report, it only shows employees salaries for that given pay period and not any salaries for a previous pay period. I got this information from Arise and they stated that you would need to call them to have the matter resolved. The other reason that I feel you did not care about this matter is that Arise was to get back to you Monday or Tuesday. I have not received any information from you on this matter which can only lead me to the logical conclusion of a lack of follow up on your part.
This has reinforced my opinion concerning a lack of customer service to an internal customer. This should be a priority and handled the same as you would for an external customer. I do not understand what else I need to do to have this money released. I also will be explaining this situation on any web site that publishes complaints against an employer in the work at home industry. This shall be my last correspondence to you and I hate having to warn other prospects against becoming involved with North Georgia Mountain and Arise.
This report was posted on Ripoff Report on 07/07/2012 09:37 PM and is a permanent record located here: https://www.ripoffreport.com/reports/north-georgia-mountain-associates-llc/blairsville-georgia-30514/north-georgia-mountain-associates-llc-work-at-home-rip-off-blairsville-georgia-908294. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 REBUTTAL Owner of company
Agent was a "No Show" for selected hours
AUTHOR: NGMA - ()
SUBMITTED: Thursday, December 19, 2013
First of all, North Georgia Mountain Associates has never and will never “rip off” any of its sub-contractors. We pay all our sub-contractors from the invoice we receive from Arise and our invoices from Arise are available for inspection to all our sub-contractors and all regulating agencies. With over 100 agents we would not be in business very long if we “ripped off” our agents. “Frank” alludes to multiple pay periods which do not exist. Our pay periods are tied to the pay periods which Arise uses.
Those are the 1st through the 15th of the month and the16th of the month through the end of the month. All time is monitored electronically by Arise and the Avaya software which is used for routing calls as well as monitoring the agents time on the phone with the client. This time is the base in which agents are paid. Examination of records indicates that “Frank” had signed up to work several days for the end of the month of May 2012 and was a “No Show” during that time which resulted in no pay for that time.
“Frank” came to us 3 months before requesting to join North Georgia Mountain Associates, LLC because his former corporate umbrella had terminated him for the same behavior. In our policy to help all who ask for it, we allowed him to sign on with North Georgia Mountain Associates, LLC. This has since proved to be a mistake. Our records are open to all regulating agency as well as any individuals who are directly connected to this report.
#1 REBUTTAL Owner of company
Agent was a "No Show" for selected hours
AUTHOR: NGMA - ()
SUBMITTED: Thursday, December 19, 2013
First of all, North Georgia Mountain Associates has never and will never “rip off” any of its sub-contractors. We pay all our sub-contractors from the invoice we receive from Arise and our invoices from Arise are available for inspection to all our sub-contractors and all regulating agencies. With over 100 agents we would not be in business very long if we “ripped off” our agents. “Frank” alludes to multiple pay periods which do not exist. Our pay periods are tied to the pay periods which Arise uses.
Those are the 1st through the 15th of the month and the16th of the month through the end of the month. All time is monitored electronically by Arise and the Avaya software which is used for routing calls as well as monitoring the agents time on the phone with the client. This time is the base in which agents are paid. Examination of records indicates that “Frank” had signed up to work several days for the end of the month of May 2012 and was a “No Show” during that time which resulted in no pay for that time.
“Frank” came to us 3 months before requesting to join North Georgia Mountain Associates, LLC because his former corporate umbrella had terminated him for the same behavior. In our policy to help all who ask for it, we allowed him to sign on with North Georgia Mountain Associates, LLC. This has since proved to be a mistake. Our records are open to all regulating agency as well as any individuals who are directly connected to this report.
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