Northern Ford Auto dealer Cut Bank Montana

It is with dismay I write this review. I purchased an "as is" 1988 Jeep Grand Wagoneer from Northern Ford to be shipped to the state of Washington. I live in that region and relied on the honesty and integrity of the Sales Managers (David) assessment of the vehicle (interior, frame, body integrity) throughout the purchase process. Unfortunately I discovered on the Jeeps arrival in Washington the frame was not road worthy and actually left the vehicle dangerous to drive. This despite assurances the undercarriage was in reasonable shape. David offered to replace the frame but the damage to the frame, undercarriage and side panels was so extensive the frame by itself would make no difference.

We agreed a payment offer to settle the transaction but the dealer did not meet the offer in the end. The vehicle was sold for junk. I operate on the notion that trust and integrity in a business transaction is still possible in today's business climate. David and his team demonstrated a lack of trust and integrity in this matter. David disagrees with me but one motto that he needs to remember and still holds true today is "when all else fails, the customer is always right!" When dealing with this dealer, especially from Canada where I also reside, make sure you secure an independent assessment of any vehicle before purchase form Northern Ford. Buyer beware.