NorthStar Nutritionals, Frederick, MD.Allan Spreen M.D. Allan Spreen, M.D. company never refunded goods returned despite guarantee given, or send replacements; never delivered books ordered. Frederick, Maryland

Melissa,

Josef filed a  Ripoff Report on your company on 2-27-2011. Your response did not come until 4-10-13. What is your explanation for taking over two years to reply to him? All you suggested was that he call or email for support with his issues.

Apparently, Josef was already contacting your company on a regular basis, yet the solution you offered was for him to contact you once again. You did give your personal email address; which may have helped him. There is no further information provided as to the outcome of this issue.

I read Insiders Book of Secrets, and had been considering ordering at least one of your products. Now, I'm leary of the reliability of your company. Convince me that I should.

Thank you,

Robin

P.S.

I am responding to your reply to Josef, which is all I saw at first. I had to click on the link for more complaints in order for the above to appear:

"This is my report sent on 25th October, 2010, to Mr. Richard A. McFeely, 
FBI - Special Agent, 2600 Lord Baltimore Drive, Baltimore, MD 21244:-"...

I have been a thoroughly satisfied customer of both Dr. Spreen's supplement sales companies, and I couldn't possibly be more happy with them.   Because of several medical issues, I've been on quite a number of his supplements for several years.  Most of them have exceeded my expectations.  

In the few instances where their product didn't help, I had no problem w/ either return of the unused portion or getting my refund.  I always saved my empty bottles, but discovered that they didn't need me to send them back. They checked my account records & verified w/ me the # of bottles I'd purchased.  They promptly issued a rebate to my credit card for the total amount of the purchase.  

All customer service personnel have been extremely friendly, helpful, courteous & spoke English as their primary language. My only possible complaint would be their prices, but if you order their books or subscribe to their newsletters so that you're aware of the lengths to which they go to find the best, most effective, totally natural remedies in the world, you understand why they charge as much as they do.

Did you read & carefully follow all the instructions re: returns & refunds?  The best way to be safest throughout the entire procedure is to go through customer service.  They'll answer all your questions and walk you through the whole process.

Please don't write them off b/c of 1 bad experience.  Their products have been literally life changing for me.  I can't recommend them highly enough!!

After re-reading your entire complaint, I can't help but wonder if you connected w/ a fake company posing as North Star Nutritionals.  What you describe is totally opposite to my experiences w/ them.

Hope this helps!  God bless.

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 Hello Josef, I am so sorry to hear that you had that kind of experience after placing your order. We are working very hard to make sure that every customer receives our absolute best service and I sincerely apologize if that did not happen with you. We take customer feedback very seriously, please contact me at melissaj@northstarnutritionals.com or 443-353-4030 so that I may address this matter personally. Looking forward to hearing from you.