NRMA Insurance Refuse to talk to their clients Sydney Nationwide

You know what, when a unscrupulous company that preys on OLD people robbed my mother for $13000 for a chair, I yelled loudly across all facets of the internet till she got a refund. When Ford service destroyed the engine in my car and tried to walk away I did the same till I got a new car. It takes a lot to rile me but I will not stand for injustice. Now NRMA I am going to make it my life's work to get justice for my boss. How dare you claim to lose our insurance policy, take our money then refuse to talk to us. Great, now it has ended up having to go to court, and all I am left with now is to warn others of your disgusting business practices. To ask me for the claim number after you ignored us for 9months and in desperation I tried you here to help 4months ago and nothing. That's all you ever do, nothing. Story follows- I have written on their facebook wall 4months ago and in that time absolutely nothing has changed. Our business of 20years which was still successful burnt to the ground. Police report zero suspicious circumstances. In my 55years I was always under the belief the NRMA was a decent company. To date after 9months the NRMA have simply refused to deal with our case. Instead claiming they LOST our policy and changing the person in charge of it weekly, while absolutely refusing to talk with us at any point. Some stock was paid to us but little else. Even the personal possessions of the staff has not been paid to us. WHY is this right and why are you doing this to us. I messaged there facebook timeline months ago and was told by someone who monitors it, to talk to the NRMA. This is a joke they simply refuse at any level to talk to us. I can only say this is easily the worst insurance company EVER I make no joke, what a horrifying mess they have put us through. Shame on you NRMA shame.

I do not care how many times I am barred.

Update, Chey from the NRMA obviously under the false impression his company will respond to me if I give him a claim number, I can only say is deluding himself. This information has been given before and as usual ignored by the NRMA. I offered him to give me a name of someone in the NRMA that would TALK to their client but of cause as usual there is nobody that you can talk to in the NRMA.

Update 6/8/14 letter arrives from the lawyers for the NRMA basically states- NRMA is big You are small we are happy to wait you out so you go away. No really this is how a client is treated by the NRMA when you make a claim. Wow. So the NRMA after nine months of stalling and ignoring have chosen to tell us they are going to continue to ignore us. Sadly we have just plain tried to be nice and let them do the right thing.

Time to push back, we may be a small business but we are part of a 300 plus store buying group and chain of stores, every step of the NRMA's treatment of our claim has been totally documented and now will be distributed to all in our group. Not to mention the dozens of review websites and blogs that our internet company is part of. We have played nice far too long, if you find it so hard to settle a simple fire claim, then fine it is time the way you have chosen to do business is reported across the business community and the web in general. I never imagined the NRMA was just this plain BAD.

Update 7/8/14 Have got to love a boss that has kept ever letter of text from the NRMA during this fiasco. What a absolute piece of work are the NRMA for 9 months they have dangled, in letters, they were sorting the claim but we had to KEEP paying the FULL insurance premium on the building that BURNED DOWN, for nine months we have been paying the FULL premium on a 2 million dollar building that does no longer exist. STILL. While the NRMA refuse to verbally talk to us, on the 6/8/14 a letter basically from the NRMA solicitors saying, tough luck take us to court.

Once again I asked Chey on their facebook page, give me the name and contact number of a HUMAN BEING in the NRMA who is prepared to talk to their client.

Update 7/8/14 NRMA's answer to everything, block me from their facebook page and ignore me, how classic of their general behaviour. You come to them begging for them to do the right thing and talk to their client and this is their behaviour. They can bar a million times and I will come back a million times and ask you to do the right thing. Trust me the dozens of other review sites and blogs you cannot block me from them. i am more than happy to report your treatment of your clients and your resolve to dodge paying your legitimate claims