Report: #1456996

Complaint Review: NuMedia - Internet

  • Submitted:
  • Updated:
  • Reported By: Kristie — Decatur AL United States


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We are a new and fast growing company and these challenges do occur. We are clearing up most issues and NuMedia will be a huge player in the Media industry in short time. We are now cancelling your account per your request and sending you a refund check for the last $49.95 that we collected. All other refunds, you will need to contact Paypal and request a reversal of payment. Our intention is to help you build your Director and member business with the free trials which cost us a lot of money. Unfortunately people took it as a way to make a quick buck from simply giving away free trials to anyone without any followup. Let us know if you have any other questions. Thanks, Support Team - Best Regards, NuMedia Support Team

Since I loved the service so much and have tv service sales experience it was super easy for me to get people to try TVizion.  I had numerous people go to my link and try out the service through a free trial (they then could choose to become a member/customer or not).  The first red flag was when several of these "trial members" started paying and becoming "members" (my backoffice even showed them as being a "member" and not a "trial member") yet I was not getting paid!!!!  I contacted support in which told me that none of these people's payments went through.  After I realized that more and more "trial members" were converting to "members" yet still no pay, I contacted support again that once again told me that none of these customer's payment had went through either.  I began contacting these individuals one by one just to see how they were liking their service.  All of them said they were really enjoying it and stated that they were paid members.  I knew then that I was being lied to by support and all of these people had paid.  Every once in a while someone else would sign up and I would get paid $10, but I never got paid a dime for the majority of the people that became paid members.  

The next red flag was wen I received an email stating that TVizion was experiencing a "temporary outage" and would be back on soon.  The next day, I turned on my TV only to see an error message.  Later, I received an email regarding a Saturday conference call so I decided to join it to see when services would be restored.  I have never in my life heard someone stutter as much as the speaker on the conference call.  He stated that the outage was the result of an upgrade that was "taking longer than expected" and everything should be up and running by Monday at the latest.  He assured us that the service would be even better than before claiming it would have over 50,000 free on demand movies vs. the 20,000 that we had before  and we would be able to watch movies that were still in theaters. The service ended up being out for almost a month!  My husband and I were furious as we had cancelled our Dish Network for TVizion and now was left without any service.  What tv service provider leaves their customers without service that long without service or even an apology?  In the meantime, we paid another tv provider $40 for service so we would be able to watch tv.  I had spent $259 for a director's package that I could no longer promote because noone was going to pay for a tv service that no longer worked, had signed up several members which I didn't get paid for, had been lied to by support, had to pay another $49.95 for their monthly service that no longer worked, and had to pay $40 for another service because TVizion wasn't working.  I decided that it was time to file a dispute with Paypal. 

A short-time after filing the dispute the company had another conference call saying that TVizion had been bought by NuMedia and service was about to be restored.  They promised that if we stayed with them that they would give us $10/trial for EVERY single trial that we gave out in the month of July regardless if the person ever became a member or not.  They said they were so confident that the new service was going to be so much better that everyone would want it so they was giving us $10 for every trial that someone signed up for using our link.  They stated that we would be paid daily on these trials.  We were then told that if we went onto Paypal and re-setup out recurring payment that we would be upgraded to the next director level for free (pays higher residuals.)  We were also told that this was also a requirement to get the "July free trial bonus."  I was so excited about the "July Free Trial Bonus","Director Upgrade," and most importantly that the tv service was coming back on that I decided to make the HUGE mistake of cancelling my Paypal dispute.  I wish that I hadn't of once again fell for their lies!!!  When the tv service came back on, it was nothing like before and still isn't.  It is crap! Not a single on demand movie is on it which was the main reason I had switched to TVizion/NuMedia to begin with.  It is very slow and constantly freezes, extremely hard (almost impossible) to navigate, the majority of the US channels that were on there before are no longer on there and have been replaced with a few thousand foreign channels that aren't even in English, and the guide plus doesn't even work.

I really believed that they couldn't possibly have an excuse for not paying for the free trials that I would be givEN out in July since they wouldn't be able to use the previous excuse that the "payment didn't go through".  Afterall, I had already given out over 500 trials so this should be an easy way to make some quick money.  After a day or two of giving out trials I realized that I was not getting paid.  Remember, they were supposed to have been paying daily.  I was then told by support and my uplines that it would be paid out weekly.  The end of the week came and went with no pay.  They then came up with a form that they said everyone must fill out each week with each trial member's id # before they would issue payment.  It was time consuming and aggrevating, but I filled it out anyways.  I noticed when I would submit it that they didn't even send me a copy of it or a confirmation which raised a flag.  Week after week went by with no pay and was told when i confronted them about it that it would now be issued at the end of July which is clearly not what we were told nor was it what their bonus page said.  I gave out around 80 free trials in the month of July which is equivalent to around $800.

Do you remember how I mentioned that we were required to re-setup recurring payments through Paypal to qualify for the bonus and director upgrade?  I set that up in mid-July and was charged $49.95 on July 31.  When I confronted them again about my free trial bonus of around $800 I was told that they had changed payment systems and I would receive my bonus once I setup ACH using my checking account on their "new payment system/" I looked at my checking account and they had taken out another $49.95 on August 11th!  I tried callng them only to find out that they disconnected all of their phone numbers!  The only way to contact them now is through their online chat or through email.  I have contacted them numerous times regarding getting charged twice in less than 2 weeks and the only answer I get is that they will "forward my concern to billing" then I neever hear from them.  I have sent email after email with no response.

So back to the July Free Trial Bonus. I finally got the following response from support:

  We are sorry for the inconvenience. We have already forwarded your concern to the billing and top management and they are working on your issue. You will only get compensation on the valid free trials who were setup for autopay and did not cancel the services after 15 days.   This is clearly not what we were told.  In other words they were now saying that we wouldn't get paid on the trials unless they actually became paying customers. I finally emailed the owner who goes by the alias of Jim Ferris who by the way has complaints on ripoffreport.com dating back to 2010 for similiar scams.  My email gave a short summary of how I was charged twice with no resolution as well as how I had been lied to numerous times about the bonus that everyone was promised.  He didn't reply from his email address, instead the reply came from the support email address (pretty sure it was him as it was a reply from my email).  Here is what i received:   We are a new and fast growing company and these challenges do occur.  We are clearing up  most issues and NuMedia will be a huge player in the Media industry in short time.   We are now cancelling your account per your request.   Our intention is to help you build your Director and member business with the free trials which cost us a lot of money. Unfortunately people took it as a way to make a quick buck from simply giving away free trials to anyone without any followup.   Let us know if you have any other questions.   Thanks, Support Team

-   Best Regards, NuMedia Support Team   How can a company just suddenly decide to not payout the money that they promise people?  They have told lie after lie about when we would get the bonus in hopes that everyone would forget about it.  Finally, it looks like that they decided to just flat out say that noone is getting paid the money they were promised.

This report was posted on Ripoff Report on 08/16/2018 07:49 PM and is a permanent record located here: https://www.ripoffreport.com/reports/numedia/internet/numedia-tvizion-beware-of-these-scammers-they-are-compulsive-liers-who-will-steal-your-mon-1456996. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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